ACE Portal Modernization
U.S. Customs and Border Protection (CBP) is modernizing the Automated Commercial Environment Secure Data Portal (ACE Portal) over multiple phases in 2022. The modernization effort will entail the transition of existing functionality to an upgraded platform, offering easier use and better performance. The ACE Portal offers users real-time access to trade data through features such as ACE Reports, ACE account management, and electronic communication with CBP and Partner Government Agencies (PGAs).
Phase 1 of the ACE Portal Modernization will be deployed on January 22, 2022.
What will change in the ACE Portal for users?
The Phase 1 enhancements will begin modernization of the ACE Portal, including a new login screen, a new homepage, and a modernized Accounts user interface (UI) for viewing all account data and editing some basic information. Until future deployments, all other ACE Portal functionality will remain in the legacy ACE Portal.
Between January 22, 2022, and the final deployment of the ACE Portal enhancements, users will have access to both the legacy ACE Portal and the new ACE Portal. During this period, CBP will continuously synchronize data between both versions. Within the new ACE Portal, users will have two options to return to the legacy ACE Portal:
Select the “Legacy ACE Portal” button in the notification banner
Navigate to the References tab and select the "Legacy ACE Portal" button
New Home Page
When users log in using the new ACE Portal login page, they will be routed to the new ACE Portal homepage, where multiple resources will offer an enhanced user experience. These include a global search tool, offering searches by keyword, name, identifier, etc., and the ability to filter searches by account type.
New Accounts UI
In addition to the new home page, the first phase of ACE Portal enhancements will include an upgraded Accounts UI. Some key Accounts features will include:
Easy navigation through a hierarchal account display
All Sub-accounts listed under a Top Account
Display/edit functions for all account types
Display/edit/create functions for account contacts and addresses
Display of all other supporting account data
Users will have the option to access the ACE Portal via the legacy login page or using the new login page. To access the new ACE Portal, users may click the link on the legacy ACE Portal login screen or navigate to ace.cbp.gov.
When accessing the new ACE Portal for the first time, users will select the “External Login ” button and will be prompted to create a new username and password. From there, users will complete a one-time sync of existing ACE Portal access permissions by entering their legacy ACE Portal username and password. Once this initial sync is complete, users may access the new ACE Portal with their new username and password. Furthermore, after logging in to the new ACE Portal, navigating back to the legacy ACE Portal from the enhanced ACE Portal will not require another sign-in – the access will be seamless between the two versions for each session.
Users will have one month to link their accounts and transition to using the new login page. Beginning February 20, 2022, users will no longer be able to log in from the legacy login page.
Please see ACE Portal Modernization Trade Information Notice for details about Support Calls and Training.
For questions about the ACE Portal Modernization, contact ACEPortalModHelp@cbp.dhs.gov.
For technical issues, contact the CBP ACE Account Service Desk (ASD) at (866) 530-4172 or ACE.Support@cbp.dhs.gov.