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ACE Support

ACE Trade Resources Document - This one page document outlines the resources available to the Trade to answer questions or address concerns.

Remember: CBP does not provide support for 3rd party software. Please contact your software vendor directly.

ACE Status: If you are experiencing slowness or believe the system may not be processing transactions, please reference:

ACE Portal

ACE Policy Support

ACE AESDirect Support

ACE Reports Support

Last Modified: Feb 20, 2024