ACE Support

• Trade Users

  If you are locked out of your account please contact your Account Owner. If you need help establishing an ACE Portal account or have ACE account questions, please contact the ACE Help Desk by phone or email.

  • ACE Help Desk is available 24 hours a day
  • ACE Help Desk is unavailable Saturday from 10 PM ET to Sunday 5 AM ET

  Please have the following information available when calling:

  • Carriers: Standard Carrier Alpha Code
  • Importers: Importer of Record number
  • Brokers: Filer code
  • Exporters: Employer Identification Number
  • Sureties: Surety code

  E-mail ACE Support
  or call (866) 530-4172

• PGA Users

  If you are a PGA user with an ACE Portal account and you have:

  • Forgotten your password
  • Have been inactive on your ACE account for 45 days or more

  Please contact the National PGA ACE System Control Officer (SCO) via e-mail.

  E-mail PGA SCO

  E-mail ACE Support

• Entry Summary

  For questions related to entry summary policy and business processes, please review the Entry Summary Business Process Document. If you are unable to find what you need in this document, questions may be directed based on topic by selecting one of the buttons below.

  Reconciliation

  Drawback

  General

• Cargo Release

  For questions related to cargo release policy and business processes, please review the Cargo Release Business Process Document. If you are unable to find what you need in this document, please select the button below to e-mail the appropriate support resource.

  Cargo Release Policy

• In-Bond

  For questions related to in-bond policy and business processes, please review the Automated In-Bond Processing Business Process Document. If you are unable to find what you need in this document, please select the button below to e-mail the appropriate support resource.

  In-Bond Policy

• Electronic Export Information (EEI) Set-up

  U.S. Census Bureau handles all support related to Electronic Export Information (EEI). They may be reached at (800)-549-0595 for the following issues:

  Option 1

  • Signing-up for an ACE Export online application
  • Accessing ACE AESDirect and submitting export filings
  • Filing EEI
  • Resolving fatal errors, compliance alerts, or other error messages received during filing

  E-mail Census Support

• EEI Reports

  U.S. Census Bureau handles all support related to EEI report support requests. They may be reached at (800)-549-0595 for the following issues:

  Option 5

  • Certificates Of Authority (COA) or Export Reports
  • Receiving access to Export Reports (new data request function)
  • Running Export Reports in ACE

  E-mail Census Reports Support

• ACE Reports

  For questions related to ACE Reports capabilities, please contact:

  E-mail ACE Reports Support

Technical Support