US flag Official website of the Department of Homeland Security

Mobile Nav Button

 

ACE Support

Cargo Systems Messaging Service (CSMS)

Sign up for CSMS to receive alerts on the latest ACE news and events. You can elect to receive updates on:

  • Automated Broker Interface
  • ACE Outreach Events
  • ACE Portal Accounts (English and Spanish)
  • ACE Reports
  • Manifest (Air, Ocean, Rail and Truck (Spanish))
  • Exports
  • New Programming

Sign Up for CSMS

Have a question about ACE? Please visit our Frequently Asked Questions page for answers on:

  • General questions
  • Password resets
  • Manifest filings
  • Entry (ACE Cargo Release) and Entry Summary filings
  • Partner Government Agency (PGA) integration efforts
  • Technical and Electronic Data Interchange (EDI)
  • Exports

If you don’t see your question on our Frequently Asked Questions page, please follow the instructions below.

Remember: CBP does not provide support for 3rd party software. Please contact your software vendor directly. 

ACE Portal Support

Trade Portal Support

If you are locked out of your account please contact your Trade Account Owner.

If you need help establishing an ACE Portal account or have ACE account questions, please contact the ACE Help Desk by phone at (866) 530-4172 or
E-mail ACE Support

Please have the following information available when calling:

  • Carriers: Standard Carrier Alpha Code
  • Importers: Importer of Record number
  • Brokers: Filer code
  • Exporters: Employer Identification Number
  • Sureties: Surety code

PGA Portal Support

If you are a PGA with an ACE Portal account and you have:

  • Forgotten your password
  • Have been inactive on your ACE account for 45 days or more

Please contact the National PGA ACE System Control Officer (SCO) via e-mail.
E-mail PGA SCO

ACE Policy Support

Entry Summary

For questions related to entry summary policy and business processes, please review the Entry Summary Business Process Document.  If you are unable to find what you need in this document, questions may be directed based on topic by selecting one of the buttons below.
Reconciliation Drawback
If your entry summary question doesn't pertain to the topics above, you may submit all general entry summary policy questions through the following:
Entry Summary Policy

Cargo Release

For questions related to cargo release policy and business processes, please review the Cargo Release Business Process Document.  If you are unable to find what you need in this document, please select the button below to e-mail the appropriate support resource.
Cargo Release Policy

ACE AESDirect Support

Electronic Export Information (EEI) questions should be addressed as follows:

For assistance with the following issues, please contact Census' AES Direct Client support at 800-549-0595, Option 1 or 
E-mail Census Support

  • Signing-up for an ACE Export online application
  • Accessing the Refactored AES Direct via ACE and submitting export filings  
  • Filing EEI within Refactored AES Direct
  • Resolving fatal errors, compliance alerts, or other error messages received during filing

For assistance with the following issues, please contact Census' AESDirect Client support at 800-549-0595, Option 5 or 
E-mail Census Support

  • Certificates Of Authority (COA) or Export Reports
  • Receiving access to Export Reports (new data request function)
  • Running Export Reports in ACE

If you need help establishing an ACE Portal account or have ACE account questions, please contact the ACE Help Desk by phone at (866) 530-4172 or
E-mail ACE Support

Technical ACE Support

Electronic Data Interface/Automated Broker Interface (EDI/ABI)

If you are experiencing challenges filing ACE transactions:

  • During business hours please contact your assigned client representative. If you do not have a Client Representative assigned, please reach out to the Client Representative Branch via e-mail:
    E-mail Client Rep Branch
  • During non-business hours please contact the ACE Help Desk by phone at (866) 530-4172 or 
    E- mail ACE Support

If you are new to filing, or looking to transition to ACE from legacy systems, please visit our Getting Started page for instructions.

Partner Government Agency Pilots

If you are participating in a PGA pilot and need support, please visit our PGA Integration section of cbp.gov.

Still need help?
Ask ACE

 

Last published: 
February 1, 2017