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Lapse in Federal Funding Impact on CBP Website Operations Notice

NOTICE: Due to the lapse in federal funding, this website will not be actively managed. This website was last updated on December 21, 2018 and will not be updated until after funding is enacted. As such, information on this website may not be up to date. Transactions submitted via this website might not be processed and we will not be able to respond to inquiries until after appropriations are enacted.

 

Aviso del impacto de la interrupción de fondos federales en las operaciones del sitio web del Oficina de Aduanas y Protección Fronteriza de los Estados Unidos (CBP, por sus siglas en inglés)

AVISO:  A causa de la interrupción de fondos federales, este sitio de web no será administrado activamente. La última actualización a este sitio web se realizó el 21 de diciembre de 2018 y no se harán más actualizaciones hasta que el gobierno reanude operaciones; por ende, puede que el sitio web no refleje la información más reciente. Es posible que no podamos procesar transacciones ni responder a
preguntas hasta que se reanuden operaciones.

Constituent Correspondence Guide

The Office of Congressional Affairs (OCA) is committed to assisting Congressional staff with constituent casework. By following the guidance below, you can help us expedite Congressional correspondence and get your constituents the answers they need, faster. 

Where do I send my inquiry?

Email: OCAInquiry@cbp.dhs.gov (This is preferred and will get you the fastest response.) 
Mail: U.S. Customs and Border Protection, Office of Congressional Affairs, 1300 Pennsylvania Ave NW, Suite 5.4A, Washington, DC 20229
FAX: (202) 344-2152

To whom should I address an inquiry?

John P. Ladowicz 
Assistant Commissioner
Office of Congressional Affairs

What should I include in my correspondence?

  1. A Congressional staff point of contact, including a phone number and email.
  2. A brief description of the issue. This helps us assign your inquiry to the right subject matter expert.
  3. A return address, if you would like a hard copy response. All other responses will be electronic.

IMPORTANT: All correspondence must be on the Congress member's stationery and signed by the member.

What about the statement from the constituent?

The constituent's statement should be clear, specific, and detailed. Typed statements are preferable, as illegible documents add time to the correspondence process.

Please include all supporting documentation. If the inquiry is about travel, please include the traveler's legal name and date of birth.

If you are inquiring on behalf of a constituent, you must have a privacy release form signed by the individual who is the subject of the inquiry before we can assist you. The authorization must clearly state the individual is authorizing CBP to release his or her personal information to your office, not merely looking into a matter on his or her behalf.  

When will I get a response?

The timeframe for a response varies based on the complexity and nature of your inquiry. Some responses may take more than 90 days. However, we make every effort to answer your inquiry as efficiently as possible. 

What if I still have questions?

Please do not hesitate to contact us–we are happy to help you.  Give us a call at (202) 344-1760 or (202) 344-1750. Our office hours are Monday – Friday, 9:00 a.m. – 5:30 p.m.

Last modified: 
December 7, 2018