On October 28, 2020, U.S. Customs and Border Protection (CBP) launched the CBP One™ mobile application on the Apple App and Google Play stores.
CBP One™ is a mobile application that serves as a single portal to a variety of CBP services. Through a series of guided questions, the app will direct each type of user to the appropriate services based on their needs.
As part of CBP’s comprehensive effort to improve the security of our nation’s borders while enhancing legitimate travel and trade, CBP One™ will provide increased accessibility and transparency to some of CBP’s most utilized services.
Currently, CBP One™ is available for travelers to request an inspection of biological and agriculture products upon their air arrival into the U.S., brokers/carriers/forwarders to make appointments for the inspection of perishable cargo, travelers to apply for and view their I-94s and permission-based use for International Organizations (IOs) to verify the status of individuals in CBP Programs. Additional services will be rolled out over the next year. Eventually, aircraft operators, bus operators, seaplane pilots, commercial truck drivers, and commercial vessel operators will be able to use CBP One™.
CBP One’s™ privacy impact assessment can be found at: www.dhs.gov/publication/dhscbppia-068-cbp-one-mobile-application.
Overview of CBP One™ Features
CBP One™ began the rollout of its features, starting with an Inspection Appointment request feature for brokers/carriers/forwarders and I-94 Entry for travelers. The Inspection Appointment Request Feature allows brokers/carriers/forwarders to request an inspection time for perishable cargo entering the U.S. Each request is assigned to a CBP agriculture specialist who oversees assigning inspection times and communicates with the requestor via an interactive chat feature if additional information is needed. In its most recent update, the Inspection Appointment Request Feature now allows travelers to request an inspection of biological and agriculture products upon their air arrival into the U.S.
The I-94 Entry feature allows travelers to apply for a provisional I-94 prior to arriving at a land border crossing. Travelers who apply for their I-94 ahead of time will experience faster processing times to expedite entry. Travelers can also quickly access their current I-94 submission to view critical information such as, how long they can remain in the U.S., and use it for proof of visitor status once in the United States.
The International Organization feature is restricted to organizations identified by the State Department as authorized users of CBP One™ to verify the status of individuals who are currently in the Migrant Protection Protocols (MPP). MPP is a U.S. government action whereby certain foreign individuals, without proper documentation, entering or seeking admission to the United States from Mexico are returned to Mexico to wait outside of the United States for the duration of their immigration proceedings. In January 2021, the United States suspended new enrollments in the MPP process. In February 2021, MPP enrollees who have ongoing cases began to be processed at ports of entry to await their hearing in the United States. To ensure safety and operational success, the United States Government has partnered with certain international organizations to assist in verifying MPP enrollment via CBP One™ prior to arriving at the U.S. Port of Entry.
Reporting your arrival for small pleasure boats has been available through the CBP ROAM™ application. However, in early 2022, reporting arrivals for pleasure boats will be transitioned to CBP One™ and the CBP ROAM™ application will no longer be available for use.
Travelers should download the free CBP One™ app on their web-enabled smart device. Note that a free login.gov account is required to use CBP One™. After opening the CBP One™ app, tap “Sign In with Login.gov”.
Travelers who do not have a login.gov account should “Create an account” and follow the instructions.
Travelers who already have a login.gov account should sign into their existing account, and will be redirected back to the CBP One™.
After signing in to CBP One™ users can access the different CBP services based on their specific needs.
Please report any questions or comments to CBPOne@cbp.dhs.gov and you will receive a response as soon as possible.
CBP One™ I-94 is available nationwide. However, the ability to make appointments for perishable cargo is available at participating Ports of Entry (POE) only. Please contact your POE for more information.