On October 28, 2020, U.S. Customs and Border Protection (CBP) launched the FREE CBP One™ mobile application on the Apple App and Google Play stores.
CBP One™ is a mobile application that serves as a single portal to a variety of CBP services. Through a series of guided questions, the app directs each type of user to the appropriate services based on their needs.
As part of CBP’s comprehensive effort to improve the security of our nation’s borders while enhancing legitimate travel and trade, CBP One™ provides increased accessibility and transparency to some of CBP’s most utilized services.
CBP One’s™ privacy impact assessment can be found on the DHS/CBP/PIA-068 CBP One™ Mobile Application page.
Overview of CBP One™ Features
CBP One™ began the rollout of its features, starting with an Inspection Appointment request feature for brokers/carriers/forwarders and I-94 Entry for travelers. Since then, CBP has continued to add new capabilities to CBP One™. Please see the below list of currently available features for more information. As new features are released, information will be made available on our website.
CBP One™ is available now to schedule appointments. CBP One™ and the Advance Submission and Appointment Scheduling process are free to use. Noncitizens located in Central or Northern Mexico who seek to travel to the United States may use the U.S. Customs and Border Protection CBP One™ app to submit information in advance and schedule an appointment to present themselves at the below Southwest Border land ports of entry (POEs):
- Arizona: Nogales
- Texas: Brownsville, Eagle Pass, Hidalgo, Laredo, and El Paso
- California: Calexico and San Ysidro
Please see the Stats and Summaries page for official metrics related to Title 8 and Title 42 encounters.
Fact Sheets, Guides and Walkthrough Videos for CBP One™
|Application Updates||English Application Update Announcement | Spanish Application Update Announcement | Haitian Creole Application Update Announcement|
|Quick Reference Guides||E nglish Reference Guide | Spanish Reference Guide | Haitian Creole Reference Guide|
|Traveler User Guides||English Traveler Guide | Spanish Traveler Guide | Haitian Creole Traveler Guide|
|Video Walkthroughs||CBP One™ - Traveler Submit Advance Information Overview|
On February 23rd, CBP One™ released an update to streamline the photo capture and scheduling process. This includes requiring individuals to submit their information prior to and separate from scheduling an appointment. Updates were made to enhance the geolocation service required to schedule an appointment.
Starting April 29, 2023, the CBP One™ application will remove the vulnerability requirement in preparation for the end of Title 42.
Starting May 10, 2023, the CBP One™ application will allow for additional time to complete the appointment request process. Read about the new process in our Press Release.
- You no longer need to access CBP One™ at 10 a.m. CST/9 a.m. MST to check for appointments.
- You must submit a daily request for an appointment by accessing CBP One™ and selecting "Ask for an Appointment". The time to make this request runs for 23 hours from 11 a.m. CST through 10 a.m. CST the following calendar day.
- Each day, CBP One™ allocates the majority of appointments randomly to those who requested an appointment at each port of entry. The remainder are allocated to the requestors with the oldest accounts who have been waiting the longest for an appointment. This process repeats daily. Appointments are allocated only to those who asked for an appointment the previous day. Appointments do not guarantee admission and a determination of admissibility is made on a case-by-case basis by CBP Officers. CBP continuously monitors this process to ensure equitable allocation of appointments and to combat fraudulent activity.
- If you are notified that you received an appointment, you will have 23 hours to accept and schedule your appointment.
- Effective August 9th, CBP is transitioning to schedule appointments from 14 days to 21 days in advance to allow noncitizens additional time to prepare and arrange travel to their requested port of entry.
- There is no change to the number of appointments available each day nor the POEs processing CBP One appointments
- There is also no change to the opt-in and allocation process, and new appointments will continue to be allocated daily
Do not be confused by or obtain fraudulent confirmations, Officers confirm appointments through internal systems.
Allows users with approved I-134s to request authorization to travel via air to the United States. For additional information on the ATA process, please visit the USCIS CHNV website.
Check estimated wait times and open lane status 24/7 at land ports of entry.
Check the status of an existing Trusted Traveler Programs application or membership.
The I-94 Entry feature allows travelers to apply for a provisional I-94 prior to arriving at a land border crossing. Travelers who apply for their I-94 ahead of time will experience faster processing times to expedite entry. Travelers can also quickly access their current I-94 submission to view critical information such as, how long they can remain in the U.S., and use it for proof of visitor status once in the United States.
Travelers arriving at an airport of entry can request an inspection of biological materials, cleaning and disinfection of shoes worn on a farm or near livestock, or food items (e.g. fresh fruits and vegetables, meats), live animals (pets, service animals, emotional support animals), or hunting trophies.
Create and submit an advance traveler manifest in compliance with the advance passenger information systems requirements.
After signing in to CBP One™ users can access the different CBP services based on their specific needs.
Please report any questions or comments to CBPOne@cbp.dhs.gov and you will receive a response as soon as possible.
CBP One™ I-94 is available nationwide. However, the ability to make appointments for perishable cargo is available at participating Ports of Entry (POE) only. Please contact your POE for more information.