How To Appeal
Who Can Appeal?
Anyone who takes a Customs Broker License Examination and does not achieve a passing score may appeal questions on that examination.
When Must an Appeal Be Submitted?
Any appeal must be submitted within 60 days of the date of the letter notifying the applicant of his or her score.
What is the Basis for an Appeal?
The applicant must submit a compelling argument why his or her answer is better than the official answer for a specific question, or why the appealed question has no possible correct answer.
What Must Be in the Appeal Package?
- A cover letter stating the;
- applicant's name
- social security number
- port affiliation
- exam date
- location of the examination
- and the specific question(s) being appealed.
- A copy of the letter from CBP providing the applicant's score.
- A copy of the front and back of the applicant's answer sheet.
- Arguments, in the required format, for each question appealed.
What Is the Required Format for the Appeal Arguments?
- The applicant's name, examination date, and question appealed.
- Each appealed question must begin with the original exam question and its answer choices, followed by your appeal arguments.
- Each appealed question must be presented on a separate page or pages (i.e., different questions must not be argued on the same page.)
Appeal questions will not be considered if;
- The argument is not compelling.
- Argues for an answer that the examinee did not select.
Where Should the Appeal Be Sent?
U.S. Customs and Border Protection
Office of Trade
Trade Policy and Programs
1331 Pennsylvania Ave NW
9th Floor - Broker Management Branch
Washington, DC 20229-1142
When Can An Appeal Be Automatically Rejected?
An appeal package can be automatically rejected for procedural reasons, such as if it is incomplete, is untimely, or is in the incorrect format.