How To Appeal
Who Can Appeal?
Anyone who takes a Customs Broker License Examination and does not achieve a passing score may appeal questions on that examination.
When Must an Appeal Be Submitted?
Any appeal must be submitted within 60 days of the date of the letter notifying the applicant of his or her score.
What is the Basis for an Appeal?
The applicant must submit a compelling argument why his or her answer is better than the official answer for a specific question, or why the appealed question has no possible correct answer.
What Must Be in the Appeal Package?
- A cover letter stating the applicant's name and address, date and location of the examination, and the specific question(s) being appealed
- A copy of the letter from CBP providing the applicant's score
- A copy of the front and back of the applicant's answer sheet
- Arguments, in the required format, for each question appealed
What Is the Required Format for the Appeal Arguments?
- The applicant's name, examination site, examination date, and question appealed must appear at the top of each page.
- Each appealed question must begin with the original exam question and its answer choices, followed by your appeal arguments.
- Each appealed question must be presented on a separate page or pages (i.e., different questions must not be argued on the same page.)
- Each appealed question, in its entirety as set forth above, should be submitted in duplicate.
Where Should the Appeal Be Sent?
U.S. Customs and Border Protection
Office of Trade
1400 L Street NW, 11th Floor
Washington, DC 20229-1154
Attn: Broker Management Branch
When Can An Appeal Be Automatically Rejected?
An appeal package can be automatically rejected for procedural reasons, such as if it is incomplete, is untimely, or is in the wrong format.