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Lapse in Federal Funding Impact on CBP Website Operations Notice

NOTICE: Due to the lapse in federal funding, this website will not be actively managed. This website was last updated on December 21, 2018 and will not be updated until after funding is enacted. As such, information on this website may not be up to date. Transactions submitted via this website might not be processed and we will not be able to respond to inquiries until after appropriations are enacted.

 

Aviso del impacto de la interrupción de fondos federales en las operaciones del sitio web del Oficina de Aduanas y Protección Fronteriza de los Estados Unidos (CBP, por sus siglas en inglés)

AVISO:  A causa de la interrupción de fondos federales, este sitio de web no será administrado activamente. La última actualización a este sitio web se realizó el 21 de diciembre de 2018 y no se harán más actualizaciones hasta que el gobierno reanude operaciones; por ende, puede que el sitio web no refleje la información más reciente. Es posible que no podamos procesar transacciones ni responder a
preguntas hasta que se reanuden operaciones.

NOTICE: Effective November 1, Customers Required to Use Online System

In an effort to improve efficiency and reduce costs, effective November 1, customers will be required to use the online system to change or update account and conveyance information. Update requests that may be made online will no longer be accepted via email, fax or postal mail.

If you have an online account, please log into the account and complete the update.

  • Account Administrators must update the Account information
    • Address
    • Contact Numbers
    • Account/Contact Names
    • May Add Users to the Account
  • Account Administrators and Account Users may update Conveyance information.
    • Commercial Vehicle
      • Color
      • Cab Number
      • License Plate Number
    • Aircrafts and Vessels
      • Unable to Update Conveyance Information Online
  • The Help Desk must update the following if the conveyance registration has been submitted.
    • Commercial Vehicle
      • VIN
      • Make
      • Model
      • Model Year
    • Aircraft
      • Tail Number
    • Vessel
      • Vessel Name
      • Vessel Hull ID
      • USCG Number
      • Local Registration Number

If you do not have an online account, please follow the directions below:

  • Go to the DTOPS website
  • Click Register
  • Complete the required fields, click Next
  • Choose five security questions, click Next
  • The User ID will be displayed, click Login
  • Enter the assigned User ID and the password you created
  • Link the account: Please refer to your receipt to obtain the Account ID Number and the Decal/Transponder number.

Questions should be directed to the User Fee Help Desk at (317) 298-1245 or via email at decals@dhs.gov. The fax number is (317) 290-3219

Last modified: 
January 29, 2014