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Lapse in Federal Funding Impact on CBP Website Operations Notice

NOTICE: Due to the lapse in federal funding, this website will not be actively managed. This website was last updated on December 21, 2018 and will not be updated until after funding is enacted. As such, information on this website may not be up to date. Transactions submitted via this website might not be processed and we will not be able to respond to inquiries until after appropriations are enacted.


Aviso del impacto de la interrupción de fondos federales en las operaciones del sitio web del Oficina de Aduanas y Protección Fronteriza de los Estados Unidos (CBP, por sus siglas en inglés)

AVISO:  A causa de la interrupción de fondos federales, este sitio de web no será administrado activamente. La última actualización a este sitio web se realizó el 21 de diciembre de 2018 y no se harán más actualizaciones hasta que el gobierno reanude operaciones; por ende, puede que el sitio web no refleje la información más reciente. Es posible que no podamos procesar transacciones ni responder a
preguntas hasta que se reanuden operaciones.

How to Make a Report

CBP provides detainees multiple ways to privately report sexual abuse and/or assault, retaliation for reporting sexual abuse and/or assault, or staff neglect or violations of responsibilities that may have contributed to such incidents.  Third parties not connected to a detainee can also report these allegations.  Reports are confidential and may be made anonymously, if desired, both verbally and in writing.  Reports can be made to a CBP official at the holding facility or by:

  • Calling the toll-free Joint Intake Center Hotline at 1-877-2INTAKE or sending a fax to (202) 344-3390;
  • Sending an e-mail message to;
  • Writing to the Joint Intake Center at P.O. Box 14475, 1200 Pennsylvania Avenue, NW, Washington, D.C. 20044;
  • Calling the DHS Office of Inspector General (OIG) at 1-800-323-8603 or 1-844-889-4357 (TTY); or sending a fax to (202) 254-4297;
  • Accessing the online DHS OIG Complaint/Allegation Form; or
  • Writing to DHS OIG/MAIL STOP 0305, Attn: Office of Inspector General - Hotline, 245 Murry Lane SW, Washington, D.C., 20528-0305.
Last modified: 
September 7, 2017