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  1. Home
  2. Travel
  3. Trusted Traveler Programs
  4. FAST
  5. Frequently Asked Questions

FAST Frequently Asked Questions

Q: How do I register for a TTP account?
A: Go to the TTP website. To apply for FAST, you will first be directed to Login.gov, where you must create an account. Login.gov is an authentication platform shared by United States government agencies to streamline the login process and to allow the public to securely access personal information and federal government services. After creating or logging into your Login.gov account, you will be directed back to this site to begin filling out your application. If you have ever applied to Global Entry, NEXUS, SENTRI or FAST, you will need to provide your PASSID the first time you setup your profile. Your PASSID, or membership number, can be located on the back of your TTP card or on previous notification letters.   
Q: What is Login.gov?
A: Login.gov is a federal identity authentication mechanism. Login.gov verifies the authenticity of users who wish to access the TTP website. Login.gov collects biographic and contact information and uses two-factor authentication, sending a temporary, single-use security code to a phone via voice or text. 
Q: If I have already applied through GOES, the former TTP website, how do I link my account to view my information?
A:

If you have already applied through GOES, you can link information from that account to your Login.gov account by providing one of the following on the Account Profile page:

  • Your Membership number / PASSID
  • Your FAST ID (assigned only to those who have submitted a FAST application in the past)

You can find your Membership number / PASSID or FAST ID:

  • On your Trusted Traveler Membership Card (Global Entry, NEXUS, SENTRI, or FAST)
  • On previous notification letters  
Q: I have submitted my Trusted Traveler application for review.  Did CBP receive my application?
A:

You can check the status of your application by logging into the TTP website. The status of your application will be displayed on the Dashboard after you log in.

  • If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant and program type.
  • There is no expedited process for applications.
  • If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized.
  • After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted with additional information on your Dashboard after you log in to the TTP website.
  • If conditionally approved, you will receive a notification to complete your interview. It is important that you follow the directions in that notification.  
Q: My application has been conditionally approved; how do I schedule an interview to complete the enrollment process?
A: You must complete an interview at an Enrollment Center.  Please review your online account for instructions on scheduling an interview.  Fast Enrollment Centers
Q: Does a driver need to apply for both FAST North and South?
A: FAST North provides full benefits at both borders. If an applicant is approved for FAST North, they may not need to apply for FAST South. However, if an applicant is approved for FAST South, they will need to apply again for FAST North for FAST processing into Canada. 
Q: How do I know if I am eligible to participate in the FAST Program?
A: FAST North and South eligibility can be found on the CBP website.
Q: If I have a FAST card, may I use the NEXUS lane when traveling for pleasure?
A: No, the FAST card is used solely in designated FAST lanes by commercial truck drivers.
Q: How do I renew my Trusted Traveler (Global Entry, NEXUS, SENTRI, or FAST) membership?
A:

You become eligible to renew your membership 1 year prior to program expiration. If you submit a renewal application before your membership expires, you will be able to continue to use benefits after your membership expiration date. Follow these steps to renew your Trusted Traveler membership:

  • Log in to the TTP website (click ttp.dhs.gov).
  • If you don't have a login.gov account, you will be directed to login.gov to create an account first then you will be prompted to setup your TTP account profile. On the profile page, you will need to associate the account with your PASSID (membership number). See the back of your Trusted Traveler card or your approval letter.
  • From your Dashboard, select the Renew button on your Global Entry, NEXUS, SENTRI or FAST program membership section.
  • You must declare your citizenship (if you are a US Citizen, you declare "U.S.").
  • Select the program that you wish to renew. You may select to renew another program for which you are eligible. However, remember that depending on the program you choose, your benefits may change. On the next page, acknowledge the program requirements.
  • Follow the guidelines provided on the Membership Renewal page.
  • When you have updated all information in the application, on the Final Review page, click Confirm and Continue in each section. At the bottom of the page, click Save and Continue.
  • On the Certify page, answer Yes or No to "Do you certify?"
  • Select Next. The Purchase Summary page will display.
  • Fees are for application processing and are non-refundable. Check the box under the total application fee to agree and proceed.
  • Select Pay Now. The online payment page displays.
  • After payment, you will be returned to your TTP Dashboard.  
Q: What is the cost to replace a FAST card that is not working at the dedicated lanes?
A: There is no cost to replace a FAST card that is not working at the lane. The FAST member should contact the enrollment center to report that the card is not working. The enrollment center will ensure that card is replaced.
Q: How do I replace a lost, stolen, or damaged FAST card?
A: LOST/STOLEN: ($25).  Apply for a replacement card online at the TTP site. DAMAGED: (No Fee) If the card does not work properly, see an Enrollment Center for replacement. 
Q: How do I know if I need to activate my membership card?
A: If you have NEXUS, SENRTI, or FAST membership, then you must always activate your membership card.
Q: I am having problems with my membership - who may I contact?
A: For Trusted Traveler Programs membership support: contact https://help.cbp.gov/s/questions?language=en_US
Q: What should I do if I have a disability and need assistance during my interview for Global Entry, NEXUS, SENTRI, or FAST?
A: Contact U.S. Customs and Border Protection (CBP) to submit a request for a reasonable modification or auxiliary aid or service for your Global Entry, NEXUS, SENTRI, or FAST interview at (877) 227-5511 (voice) or https://help.cbp.gov/s/questions?language=en_US (web support portal). When using the web support portal, to ensure a faster response, under the "Topic" drop-down menu, select "Trusted Traveler Programs (Global Entry, NEXUS, SENTRI and FAST)" as your topic. Under the "Applicable Issue" drop-down menu, select "Scheduling interview" as your applicable issue. Under the "TTP Programs" drop-down menu, select the program that your reasonable modification/auxiliary aid or service request applies to. Finally, in the "Description" text box, write a description of the reasonable modification/auxiliary aid or service that you are requesting for your interview. Requests for a reasonable modification or auxiliary aid or service should be made as soon as possible and prior to the date of the interview to allow sufficient time to make the appropriate arrangements at the interview location.

Last Modified: May 31, 2023