FAST Frequently Asked Questions
|Q:||My application has been processed, how do I schedule an interview to complete the enrollment process?|
|A:||If you filed your application using the Global Online Enrollment System (GOES) website, you need to log in using your GOES account. Once successfully logged in, click on the “Schedule Interview” button then select the enrollment center. GOES will display the next available appointment for that selected enrollment center.
If you filed a paper application via the Canada Border Services Agency (CBSA), you need to register for a GOES account. See “How do I register for a GOES Account?” After you register and obtain a GOES account, log into GOES. Once successfully logged in, click on the “Schedule Interview” button then select the enrollment center. The system will display the next available appointment for that selected enrollment center.
If you filed a paper application via the Canada Border Services Agency (CBSA), you need to log into GOES, click on “Change Profile” link on the left panel to add the PASS ID or FAST ID as indicated on the notification letter. Once you have successfully updated your profile, click on the “Schedule Interview” button and select the enrollment center. The GOES will display the next available appointment for that selected enrollment center.
|Q:||How do I register for a GOES Account?|
|A:||Log into the GOES website. Click on the “Register” button then enter the required information to complete the registration. During the registration, ensure you enter the PASS ID or FAST ID, as indicated on your notification letter.|
|Q:||Does a driver need to apply for both FAST North and South?|
|A:||Fast North provides full benefits at both borders. If an applicant is approved for FAST North, he/she may not need to apply for FAST South. However, if an applicant is approved for FAST South, he/she should apply for FAST North for FAST processing on the northern border.|
|Q:||What is the new Web-based enrollment system for FAST?|
|A:||The new online enrollment system allows FAST applicants to apply online from home, the office or any public-access computer, rather than presenting a hard copy of the application to an enrollment center. The Web-based enrollment system is available to new and renewing applicants.|
|Q:||How does the online application or renewal work?|
|A:||The applicant will log onto the application system. The applicant will either select U.S./Canada or U.S./Mexico then click on the appropriate FAST Driver application.
Once an applicant submits a completed application, CBP reviews it and sends a notification to the applicant’s account alerting the user of their conditional approval. The applicant is instructed to contact the nearest enrollment center for a final interview. Step-by-step instructions for the online application are included below. If the application is denied, the enrollment office will generate a letter outlining the reasons.
|Q:||What is the cost to replace a FAST card that is not working at the dedicated lanes?|
|A:||There is no cost to replace a FAST card that is not working at the lane. The FAST member should contact the enrollment center to report that the card is not working. The enrollment center will ensure that card is replaced.|
|Q:||What are the benefits of this new Web-based enrollment system?|
|A:||It streamlines the application process and allows applicants to review the status of their application online, pay their fee online, and schedule an appointment at an enrollment center of their choice.
After admission to FAST, individuals will still be able to review their information, make any necessary changes and renew their membership.
|Q:||Is online re-enrollment available for existing members when they re-apply?|
|A:||Yes, this online enrollment system was designed for both new applicants and those reapplying for membership|
|Q:||What if I’ve already mailed in my paper application to the Canada Border Services Agency?|
|A:||Because you have submitted the fee with your paper application, you will need to continue with the current processing of receiving a letter by mail to contact an enrollment center of your choice to schedule your appointment. Upon renewal, you will be able to apply online, submit your fee, and schedule an appointment.|
|Q:||What if I don’t have a computer, or access to a computer?|
|A:||Cybercafes and public libraries typically offer online access for free, or a nominal fee. Check your local directory for information on libraries with computer access, or a computer-service business close to you.|
|Q:||How do I know the online payment site is legitimate?|
|A:||CBP assures that all safeguards are in place to assure the safety and integrity of the payment site before the payment function becomes part of the online application. The payment function will run through an existing secure government Web payment system. This site is used by many government agencies and commercial enterprises to help ensure a safe and secure payment method for multiple programs and purposes.|
|Q:||What privacy protections are in place?|
|A:||When an applicant logs onto the FAST Web site an identity manager software system will ask a series of identifying questions. This process is very similar to the cues given for any online banking or any Web site that utilizes payment services.|
|Q:||Where can I get more information?|
|A:||FAST North and South eligibility and location centers can be found on the CBP website.|
|Q:||How do I know if I am eligible to participate in the FAST Driver Program?|
|A:||FAST North and South eligibility can be found on the CBP website.|