US flag Official website of the Department of Homeland Security

Mobile Nav Button


Home >> Travel >> Trusted Traveler Programs >> Trusted Traveler Program Denials

Trusted Traveler Program Denials

To qualify for one of the U.S. Customs and Border Protection (CBP) Trusted Traveler Programs, you must voluntarily undergo a thorough background check against criminal, law enforcement, customs, immigration, agriculture, and terrorist indices to include biometric fingerprint checks, and a personal interview with a CBP officer.

In the event you are denied or revoked from the Trusted Traveler Programs, you will be provided information in writing detailing the reason for this action. If you feel that your Trusted Traveler application was denied due to inaccurate or incomplete information, then you may provide additional documentation to the CBP Trusted Traveler Ombudsman and request reconsideration. Additional information should be sent to the CBP Trusted Traveler Ombudsman at:

U.S. Customs and Border Protection
P.O. Box 946
Williston, VT 05495
Attention: CBP Ombudsman

Calls to the Enrollment Centers or correspondence to the Trusted Traveler Ombudsman should contain supporting information that can demonstrate the denial or revocation was based on inaccurate information. Having a criminal record or past violation of CBP laws/regulations/policies may render you ineligible for participation in the Trusted Traveler Programs. These programs have strict criteria for participation. For further information on qualifications, please visit the Trusted Traveler Programs webpage, or contact your nearest Enrollment Center.

Last published: 
August 13, 2015