US flag Official website of the Department of Homeland Security

Professionalism Service Managers

Professionalism Service Managers (PSMs) are the primary point of contact to address concerns or comments about the inspections process of international travelers.

Name Phone Number Ports of Entry State(s)
Leopoldo Reyes (907) 983-3144 Anchorage AK
Shannon Chaney (310) 665-4633 Los Angeles International Airport CA
Darryl Tamayo (562) 366-5772 L.A./Long Beach Seaport CA
Kenia Diaz (760) 768-2633 Calexico CA
William Renold (619) 685-4309 San Diego Airport/Seaport CA
David Vallego (760) 572-7260 Andrade CA
Rosa Preciado
Terri L Lopez
(619) 690-8973
(619) 690-8973
San Ysidro CA
Andrew Rushing (619) 671-8262 Otay Mesa CA
Antonio Garcia (619) 938-8331 Tecate CA
Vanessa Butler (415) 782-9418 San Francisco CA
Ramon Gonzalez (303) 342-7400 Denver CO
Patricia Coggins (215) 863-4244 Wilmington, Pittsburgh, Philadelphia DE,PA
James Prestridge (305) 874-4300 Miami FL
Mashika L. Acosta (407) 825-4777 Orlando FL
John J Ortiz (954) 634-1905 Port Everglades/Ft. Lauderdale FL
Joseph Hill (305) 296-0303 Key West FL
Gerardo L Martinez (561) 848-6922 ext. 372 West Palm Beach FL
Randy Pryor/Shana Wells (404) 765-2248 Atlanta GA
Michael Stroud (912) 966-0557 Brunswick, Savannah GA
James H. Lee (808) 237-4610 Honolulu HI
Mark Hanson

(406) 791-6116

Area Port of Great Falls

MT
Sean Gillis (773) 894-2900

Chicago - O'Hare/Midway, Green Bay, Peoria, Quad Cities,Milwaukee, Racine, Rockford, Rosemont

IL,WI
Lawrence Byrd (617) 568-1810 Boston, Providence MA
Paula Moragne (410) 962-8179 Baltimore MD
Michael Hodson (207) 771-3629

Bangor, Houlton, Ft. Fairfield, Madawaska, Fort Kent, Van Buren,Calais, Vanceboro, Lubec/Eastport, Jackman, Bridgewater

ME
Robert Steger (734) 941-6180 ext. 244 Detroit MI
Tom Coffield (701) 825-5619

International Falls, Baudette, Roseau,Pinecreek, Lancaster,Grand Portage, Hannah, Warroad,

MN
Brian Nevanen (612) 727-3415  ext. 2340 Minneapolis MN
Melvyn Verbeck (314) 428-2662  ext. 227 St. Louis MO
Mark Hanson (406) 791-6116

Bozeman, Helena, Kalispell, Sweetgrass, Turner, Opheim, Great Falls,Chief Mountain, Piegan,Scobey,Raymond,Willow Creek, Roosville,Wild Horse, Morgan, Great Falls

MT
Elliot Ortiz (702) 730-6100 ext. 6037 Las Vegas NV
MIguel Mercado (718) 553-1648 New York (JFK) NY
Keith Wagner (973) 297-6504 New York, Newark NY,NJ
Kevin Packwood (518) 298-8319 Albany, Champlain, Trout River NY
Kurt Lee Tennant (315) 482-2261 ext.  2600 Alexandria Bay, Ogdensburg, Massena NY
Robert E Ramsey (716) 843-8401 Buffalo NY
Heather Kennedy (980) 235-1600 Charlotte, Wilmington, Raleigh-Durham, Morehead City, Winston-Salem NC
Tom Coffield (701) 825-5619 Grand Forks, Fargo, Portal, St. John, Antler, Sherwood, Noonan, Hansboro, Westhope, Carbury, Walhalla, Dunseith, Neche, Maida, Pembina, Ambrose, Northgate, Sarles, Fortuna ND
Susan P Anderson (216) 267-3600 ext. 1 Ashtabula/Conneaut, Cincinnati, Louisville, Indianapolis OH
Janis Robinson (503) 326-3498 Portland OR
Patricia Coggins (215) 863-4244 Philadelphia, Pittsburgh, Wilmington PA
Brett Mueller (843) 745-2680 Charleston, Greenville, Columbia, Myrtle Beach, Georgetown SC
Kirk Gomes (972) 870-7531 Dallas TX
Alicia Tellez (281) 230-4727 Houston Service Port and Airports TX
Pablo Cavazos (713) 454-8002 Houston/Galveston Airport TX
Mario Holguin (915) 730-7145 El Paso TX
Sharon Ansick (830) 306-4339 Del Rio TX
Esteban Garcia (956) 843-5751 Hidalgo/Pharr/Anzalduas TX
Jaime A Gonzalez (830) 752-3560 Eagle Pass TX
Everardo Villarreal (956) 548-2744  ext. 1502 Brownsville TX
Javier A Pena
Walter J Seibert
(956) 523-7379
(956) 693-5773
Laredo TX
James Heil (340) 774-4554 St. Thomas, USVI USVI
Ricardo Simmons (340) 773-1490 St. Croix, USVI USVI
Tod Phillabaum (802) 873-3219 Derby Line VT
Matthew Nebesnik (802) 868-2778 Highgate Springs VT
Kevin Coy (802) 527-3300 St. Albans VT
Douglas Callen (703) 661-7127 Washington-Dulles VA
Frederick Eisler (757) 266-7427 Norfolk , Richmond VA
Kenneth Longshore (360) 332-3118

Blaine, Sumas, Lynden, Danville, Bellingham, Point Roberts, Anacortes, Oroville, Laurier, Ferry, Metaline Falls, Nighthawk, Frontier, Boundary, Friday Harbor, Roche Harbor

WA
Richard Hammond (206) 553-7960 Seattle, Port Angeles, Everett, Spokane, Aberdeen WA
Mayra Alicea (787) 253-4511 Puerto Rico PR
Greg Grumbs (905) 676-2606  ext. 194 Toronto Canada
Robert M. Havens (670) 288-0028 Saipan MP
Mark Pablo (671) 642-7611 Guam (Tamuning) GU
Last modified: 
July 5, 2017