Professionalism Service Managers (PSMs) are the primary point of contact to address concerns or comments about the inspections process of international travelers.
| Name | Phone Number | Ports of Entry | State(s) |
|---|---|---|---|
| Leopoldo Reyes | (907) 983-3144 | Anchorage | AK |
| Shannon Chaney | (310) 665-4633 | Los Angeles International Airport | CA |
| Darryl Tamayo | (562) 366-5772 | L.A./Long Beach Seaport | CA |
| Kenia Diaz | (760) 768-2633 | Calexico | CA |
| William Renold | (619) 685-4309 | San Diego Airport/Seaport | CA |
| David Vallego | (760) 572-7260 | Andrade | CA |
| Rosa Preciado Terri L Lopez |
(619) 690-8973 (619) 690-8973 |
San Ysidro | CA |
| Andrew Rushing | (619) 671-8262 | Otay Mesa | CA |
| Antonio Garcia | (619) 938-8331 | Tecate | CA |
| Corinnthia Williams | (650) 877-4065 | San Francisco | CA |
| Ramon Gonzalez | (303) 342-7400 | Denver | CO |
| Patricia Coggins | (215) 863-4244 | Wilmington, Pittsburgh, Philadelphia | DE,PA |
| James Prestridge | (305) 874-4300 | Miami | FL |
| Mashika L. Acosta | (407) 825-4777 | Orlando | FL |
| John J Ortiz | (954) 634-1905 | Port Everglades/Ft. Lauderdale | FL |
| Joseph Hill | (305) 296-0303 | Key West | FL |
| Gerardo L Martinez | (561) 848-6922 ext. 372 | West Palm Beach | FL |
| Randy Pryor/Shana Wells | (404) 765-2248 | Atlanta | GA |
| Michael Stroud | (912) 966-0557 | Brunswick, Savannah | GA |
| Kevin Yamamoto | (808) 237-4706 | Honolulu | HI |
| Mark Hanson |
(406) 791-6116 |
Area Port of Great Falls |
MT |
| Sean Gillis | (773) 894-2900 |
Chicago - O'Hare/Midway, Green Bay, Peoria, Quad Cities,Milwaukee, Racine, Rockford, Rosemont |
IL,WI |
| Samuel Kiley | (617) 568-1810 | Boston, Providence | MA |
| Paula Moragne | (410) 962-8179 | Baltimore | MD |
| Nicholas Chambers | (207) 771-3629 |
Bangor, Houlton, Ft. Fairfield, Madawaska, Fort Kent, Van Buren,Calais, Vanceboro, Lubec/Eastport, Jackman, Bridgewater |
ME |
| Robert Steger | (734) 941-6180 ext. 244 | Detroit | MI |
| Brian Nevanen | (612) 727-3415 ext. 2340 | Minneapolis | MN |
| Melvyn Verbeck | (314) 428-2662 ext. 227 | St. Louis | MO |
| Mark Hanson | (406) 791-6116 |
Bozeman, Helena, Kalispell, Sweetgrass, Turner, Opheim, Great Falls,Chief Mountain, Piegan,Scobey,Raymond,Willow Creek, Roosville,Wild Horse, Morgan, Great Falls |
MT |
| Elliot Ortiz | (702) 730-6100 ext. 6037 | Las Vegas | NV |
| Miguel Mercado | (718) 553-1648 | New York (JFK) | NY |
| Keith Wagner | (973) 297-6504 | New York, Newark | NY,NJ |
| Kevin Packwood | (518) 298-8319 | Albany, Champlain, Trout River | NY |
| Kurt Lee Tennant | (315) 482-2261 ext. 2600 | Alexandria Bay, Ogdensburg, Massena | NY |
| Patrick Linnane | (716) 843-8401 | Buffalo | NY |
| Heather Kennedy | (980) 235-1600 | Charlotte, Wilmington, Raleigh-Durham, Morehead City, Winston-Salem | NC |
| Eric Nilson | (701) 825-5888 |
Grand Forks, Fargo, Portal, St. John, Antler, Sherwood, Noonan, Hansboro, Westhope, Carbury, Walhalla, Dunseith, Neche, Maida, Pembina, Ambrose, Northgate, Sarles, Fortuna, Minot, Williston, Hannah, Landcaster, Pinecreek, Roseau, Warroad, Baudette, International Falls, Grand Portage |
ND |
| Susan P Anderson | (216) 267-3600 ext. 1 | Ashtabula/Conneaut, Cincinnati, Louisville, Indianapolis | OH |
| Ian Bow | (503) 335-2903 | Portland | OR |
| Patricia Coggins | (215) 863-4244 | Philadelphia, Pittsburgh, Wilmington | PA |
| Brett Mueller | (843) 745-2680 | Charleston, Greenville, Columbia, Myrtle Beach, Georgetown | SC |
| Gregory Pruitt | (972) 456-5602 | Dallas | TX |
| Earnesto Pena | (281) 230-4728 | Houston Service Port and Airports | TX |
| Edward Byrnes | (713) 454-8002 | Houston/Galveston Airport | TX |
| Ivo Insko | (915) 730-7131 | El Paso | TX |
| Sharon Ansick | (830) 306-4339 | Del Rio | TX |
| Esteban Garcia | (956) 843-5751 | Hidalgo/Pharr/Anzalduas | TX |
| Jaime A Gonzalez | (830) 752-3560 | Eagle Pass | TX |
| Everardo Villarreal | (956) 548-2744 ext. 1502 | Brownsville | TX |
| Javier A Pena Walter J Seibert |
(956) 523-7379 (956) 693-5773 |
Laredo | TX |
| James Heil | (340) 774-4554 | St. Thomas, USVI | USVI |
| Ricardo Simmons | (340) 773-1490 | St. Croix, USVI | USVI |
| William West | (802) 873-3219 | Derby Line | VT |
| Armond Dusablon | (802) 868-2778 | Highgate Springs | VT |
| Brad Ripley | (802) 527-3300 | St. Albans | VT |
| Douglas Callen | (703) 661-7127 | Washington-Dulles | VA |
| Frederick Eisler | (757) 266-7427 | Norfolk , Richmond | VA |
| Kenneth Longshore | (360) 332-3118 |
Blaine, Sumas, Lynden, Danville, Bellingham, Point Roberts, Anacortes, Oroville, Laurier, Ferry, Metaline Falls, Nighthawk, Frontier, Boundary, Friday Harbor, Roche Harbor |
WA |
| Richard Hammond | (206) 553-7960 | Seattle, Port Angeles, Everett, Spokane, Aberdeen | WA |
| Mayra Alicea | (787) 253-4511 | Puerto Rico | PR |
| Greg Grumbs | (905) 676-2606 ext. 194 | Toronto | Canada |
| Robert M. Havens | (670) 288-0028 | Saipan | MP |
| Mark Pablo | (671) 642-7611 | Guam (Tamuning) | GU |
