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Professionalism Service Managers

Professionalism Service Managers (PSMs) are the primary point of contact to address concerns or comments about the inspections process of international travelers.

Name Phone NumberPorts of EntryState(s)
Leopoldo Reyes(907) 983-3144AnchorageAK
Shannon Chaney(310) 665-4633Los Angeles International AirportCA
Darryl Tamayo(562) 366-5772L.A./Long Beach SeaportCA
Kenia Diaz(760) 768-2633CalexicoCA
William Renold(619) 685-4309San Diego Airport/SeaportCA
David Vallego(760) 572-7260AndradeCA
Rosa Preciado
Terri L Lopez
(619) 690-8973
(619) 690-8973
San YsidroCA
Andrew Rushing(619) 671-8262Otay MesaCA
Antonio Garcia(619) 938-8331TecateCA
Vanessa Butler(415) 782-9418San FranciscoCA
Ramon Gonzalez(303) 342-7400DenverCO
Patricia Coggins(215) 863-4244Wilmington, Pittsburgh, PhiladelphiaDE,PA
James Prestridge(305) 874-4300MiamiFL
Mashika L. Acosta(407) 825-4777OrlandoFL
John J Ortiz(954) 634-1905Port Everglades/Ft. LauderdaleFL
Joseph Hill(305) 296-0303Key WestFL
Gerardo L Martinez(561) 848-6922 ext. 372West Palm BeachFL
Randy Pryor/Shana Wells(404) 765-2248AtlantaGA
Michael Stroud(912) 966-0557Brunswick, SavannahGA
James H. Lee(808) 237-4610HonoluluHI
Mark Hanson

(406) 791-6116

Area Port of Great Falls

MT
Sean Gillis(773) 894-2900

Chicago - O'Hare/Midway, Green Bay, Peoria, Quad Cities,Milwaukee, Racine, Rockford, Rosemont

IL,WI
Lawrence Byrd(617) 568-1810Boston, ProvidenceMA
Paula Moragne(410) 962-8179BaltimoreMD
Michael Hodson(207) 771-3629

Bangor, Houlton, Ft. Fairfield, Madawaska, Fort Kent, Van Buren,Calais, Vanceboro, Lubec/Eastport, Jackman, Bridgewater

ME
Robert Steger(734) 941-6180 ext. 244DetroitMI
Tom Coffield(701) 825-5619

International Falls, Baudette, Roseau,Pinecreek, Lancaster,Grand Portage, Hannah, Warroad,

MN
Brian Nevanen(612) 727-3415  ext. 2340MinneapolisMN
Melvyn Verbeck(314) 428-2662  ext. 227St. LouisMO
Mark Hanson(406) 791-6116

Bozeman, Helena, Kalispell, Sweetgrass, Turner, Opheim, Great Falls,Chief Mountain, Piegan,Scobey,Raymond,Willow Creek, Roosville,Wild Horse, Morgan, Great Falls

MT
Elliot Ortiz(702) 730-6100 ext. 6037Las VegasNV
Miguel Mercado(718) 553-1648New York (JFK)NY
Keith Wagner(973) 297-6504New York, NewarkNY,NJ
Kevin Packwood(518) 298-8319Albany, Champlain, Trout RiverNY
Kurt Lee Tennant(315) 482-2261 ext.  2600Alexandria Bay, Ogdensburg, MassenaNY
Patrick Linnane(716) 843-8401BuffaloNY
Heather Kennedy(980) 235-1600Charlotte, Wilmington, Raleigh-Durham, Morehead City, Winston-SalemNC
Tom Coffield(701) 825-5619Grand Forks, Fargo, Portal, St. John, Antler, Sherwood, Noonan, Hansboro, Westhope, Carbury, Walhalla, Dunseith, Neche, Maida, Pembina, Ambrose, Northgate, Sarles, FortunaND
Susan P Anderson(216) 267-3600 ext. 1Ashtabula/Conneaut, Cincinnati, Louisville, IndianapolisOH
Janis Robinson(503) 326-3498PortlandOR
Patricia Coggins(215) 863-4244Philadelphia, Pittsburgh, WilmingtonPA
Brett Mueller(843) 745-2680Charleston, Greenville, Columbia, Myrtle Beach, GeorgetownSC
Kirk Gomes(972) 870-7531DallasTX
Alicia Tellez(281) 230-4727Houston Service Port and AirportsTX
Pablo Cavazos(713) 454-8002Houston/Galveston AirportTX
Mario Holguin(915) 730-7145El PasoTX
Sharon Ansick(830) 306-4339Del RioTX
Esteban Garcia(956) 843-5751Hidalgo/Pharr/AnzalduasTX
Jaime A Gonzalez(830) 752-3560Eagle PassTX
Everardo Villarreal(956) 548-2744  ext. 1502BrownsvilleTX
Javier A Pena
Walter J Seibert
(956) 523-7379
(956) 693-5773
LaredoTX
James Heil(340) 774-4554St. Thomas, USVIUSVI
Ricardo Simmons(340) 773-1490St. Croix, USVIUSVI
Tod Phillabaum(802) 873-3219Derby LineVT
Matthew Nebesnik(802) 868-2778Highgate SpringsVT
Kevin Coy(802) 527-3300St. AlbansVT
Douglas Callen(703) 661-7127Washington-DullesVA
Frederick Eisler(757) 266-7427Norfolk , RichmondVA
Kenneth Longshore(360) 332-3118

Blaine, Sumas, Lynden, Danville, Bellingham, Point Roberts, Anacortes, Oroville, Laurier, Ferry, Metaline Falls, Nighthawk, Frontier, Boundary, Friday Harbor, Roche Harbor

WA
Richard Hammond(206) 553-7960Seattle, Port Angeles, Everett, Spokane, AberdeenWA
Mayra Alicea(787) 253-4511Puerto RicoPR
Greg Grumbs(905) 676-2606  ext. 194TorontoCanada
Robert M. Havens(670) 288-0028SaipanMP
Mark Pablo(671) 642-7611Guam (Tamuning)GU
Last modified: 
September 14, 2020