US flag Official website of the Department of Homeland Security

Insufficient Bonds Related to Returned Mail

The Revenue Division, Office of Administration has worked diligently to obtain corrected, valid addresses whenever the U.S. Postal Service returns mail to CBP as ‘undeliverable’. Currently, the Revenue Division policy in this area is as follows: Upon receipt of mail returned as ‘undeliverable’ by the U.S. Postal Service, the Revenue Division renders the continuous bond insufficient immediately.

In order to rectify insufficiency of the continuous bond due to returned mail the importer must take one of the following actions:

  1. The importer may verify that the mailing address currently on file with CBP is correct by querying that address via ABI or ACE. If the address currently on file with CBP is correct, the importer should submit a short letter to the Surety Bonds & Accounts Team specifying their current address and certifying that they receive mail at that location. This letter should be on company letterhead and signed by an officer of the company. It should be emailed to bondquestions@cbp.dhs.gov. The response should clearly indicate in the subject line "Bad Address IR".
  2. If only the mailing address and/or the physical address is being changed then a CBP Form 5106 is required.  The CBP 5106 form should show both a mailing and physical address even if they are identical. These documents should be emailed to bondquestions@cbp.dhs.gov. The subject line on the email should be Bad Address IR#.

The bond will be returned to sufficient status after the processing of the above paperwork has been completed. Please allow 2 business days from date of receipt for processing.

The Trade Community is strongly encouraged to work closely with their surety to receive notification of any pending issues which may impact their continuous bond sufficiency. Failure to receive those notifications, or to promptly take the necessary corrective actions, will lead to the insufficiency of the continuous bond.

Last modified: 
April 27, 2018