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Functional Areas

Privacy and Diversity (PDO)/Privacy's Functional Areas are: Privacy Compliance; Information Sharing; Privacy Incidents; and Reports.  Privacy considerations are integrated into CBP operations through its privacy compliance documentation, including Privacy Threshold Analysis (PTA), Privacy Impact Assessment (PIA) and System of Records Notice (SORN).

Privacy and Diversity Office (PDO) integrates privacy into U.S. Customs and Border Protection (CBP) operations by developing and updating all of CBP's privacy compliance documentation, including Privacy Impact Assessments (PIAs) and System of Records Notices (SORNs). These documents  assesses all new, modified, or proposed programs, systems, technologies or rule-makings for privacy risks, and recommends privacy protections and alternative methods for handling personally identifiable information (PII) to mitigate privacy risks.


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CBP shares data with other federal, state, local, and international law enforcement agencies who have authority to receive the data DHS pursuant to a routine use.  Requests for CBP data can be made on an ad hoc basis by submitting a written request to the CBP Privacy Mailbox (  The request must provide the following information:

  1. the subject of the information sought (identify with as much specificity as possible, including Social Security Number, Alien #, Employer Identification Numbers; Date of Birth, address, etc);
  2. the intended use of the records sought;
  3. need to know. 

Please also identify the source of the records being sought, if known, and the requesting agency's  authority to receive the data.  Privacy and Diversity Office/Privacy will review the request and provide a response to the requesting agency.  If/when the requesting agency receives authorization, a DHS Form.

Privacy and Diversity Office also investigates, responds to, and provides redress for complaints from individuals who allege privacy or privacy compliance violations  related to a CBP System of Records.  A  "privacy complaint" is a concern or allegation that actions of CBP or its employees or contractors may have violated an individual’s privacy rights or federal privacy law or policy. 
Complaints may be submitted by employees, contractors, detailees or public citizens. Email complaints involving Department practices or specific headquarters staff to the DHS Privacy Office ( Email complaints involving CBP staff to CSIRC ( 

To ensure transparency of data collection and use throughout DHS/CBP, OPD contributes to a number of DHS Privacy reports to Congress, including an Annual Report, Quarterly Section 803 Reports, Data Mining Reports, and PNR Reviews.


Last Modified: Apr 08, 2024