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  1. Home
  2. Employee and Family Resources
  3. Family
  4. Employee Assistance Program

Employee Assistance Program (EAP)

CBP’s Employee Assistance Program (EAP) delivers to its employees and eligible family members a comprehensive suite of services designed to assist with balancing work obligations and personal responsibilities that help employees to be more focused and effective on the job. Services are available 24 hours a day, 7 days a week.

By Phone: 1-800-755-7002 or 1-770-951-8021
Website:  Login Password: cbpeap

Overview of CBPEAP Services

Who Is Eligible for EAP Services?

  • Employee
  • Spouse
  • Domestic Partner
  • Dependent Children

What Issues Are Addressed by the EAP?

  • Stress
  • Marital/ Family Issues
  • Relationship Issues
  • Alcohol and Drug Problems
  • Job Concerns
  • Emotional Issues
  • Life Transitions /Worklife Issues
  • Any issue that has the potential of impacting work or your personal life

What Do EAP Services Include?

  • Confidential counseling for personal and work problems (in-person, telephone, video)
  • Online information and resources
  • Pre-paid by your employer; there is no cost to you
  • Up to twelve free counseling sessions per issue per year
  • Employees and their dependents are covered by the EAP

Are EAP Services Confidential?

Services are confidential.

  • Written permission for disclosure is required
  • Information is not shared with CBP
  • No identification of individuals in agency reports
  • Seeking help does not impact your security clearance

In some specific situations, your information can be shared without your permission. Common exceptions to confidentiality are:

  • Child/Elder Abuse or neglect
  • Harm to self or others
  • Court Order

Management Services

The EAP can provide valuable assistance to supervisors and managers.

  • Consult with managers who are dealing with employees who are experiencing personal problems that are affecting their work performance
  • Provide training to managers and employees on a variety of workplace related topics
  • Provide critical incident response telephonically or on-site when needed

Critical Incident Response Services

Offices impacted by a critical incident or traumatic event can contact the EAP directly to request counselors who can provide critical incident response services to support employees, managers, and the organization after a disturbing or traumatic event. The goal of the critical incident intervention is to minimize the potential impact of a traumatic event by helping employees return to normal productivity as quickly as possible. The crisis response activities may include individual consultations, psychological first aid, critical incident briefing, defusings and debriefings.

Last Modified: Mar 07, 2024
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