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Enhanced Services from the CBP Employee Assistance Program 

If you’re feeling down or stuck in a rut, let us give you a hand. CBP Employee Assistance Program (EAP) services are continually expanding to meet the needs of our workforce and their families. Take advantage of any of the services below, free of charge.

Tess: A Confidential Chatbot

If you need a safe space to talk or share your concerns, consider texting "Hi" to Tess at 442-245-8065. Tess offers emotional support and therapy, or simply helpful small talk, with no judgment, no fee, and in total confidence.

CBP employees and their eligible family members can access the service 24/7 by texting from any mobile device anywhere. Tess is powered by artificial intelligence, which learns over time to deliver the specific support you need. It can help you combat negative thoughts, for example, or learn coping skills and strategies recommended by mental health experts. Click here for a list of frequently asked questions on how Tess works.

The CBP EAP also has 24/7 confidential counseling services available. To speak with a person directly, call 800-755-7002.

Interactive Screening Program

The Interactive Screening Program (ISP) is a completely anonymous web-based way to reach out to EAP. Employees and their eligible family members can access a questionnaire that can help them learn more about their own mental wellness. This questionnaire takes about 10 minutes to complete and all who participate will receive a personalized response from a counselor who can answer questions and guide the user with information about support services available through EAP.

How ISP works:

  • Connection - You voluntarily complete an anonymous questionnaire to assess your mental health
  • Engagement - An EAP counselor reviews the questionnaire and engages in an anonymous dialogue via the ISP website. The response will include information, recommendations, and options for next steps.
  • Optional Treatment - You decide what's next. You can opt for a referral or do nothing further. The EAP counselor connects the employees to the appropriate EAP service.

Access ISP at to take advantage of this safe and easy service. EAP offers employees, their dependent children, spouses and domestic partners with up to 12 free and confidential face-to-face counseling sessions each year. 

Health Coaching

Change is hard. Sometimes you need an invested partner to hold you accountable. CBP EAP has professional health coaches who are specially trained to do just that. They can drive and motivate you and actively strategize ways to help you make lasting lifestyle changes in areas such as:

  • Weight management;
  • Healthy eating;
  • Tobacco cessation; 
  • Stress management:
  • Fitness and exercise; or,
  • General health and wellness. 

All services are free, confidential and offered by phone. Employees and their eligible family members can access 12 sessions per topic, during which health coaches will help them create an action plan, commit to healthy choices, overcome roadblocks and celebrate their successes.   

Last Modified: Oct 05, 2023
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