Acting Executive Assistant Commissioner Linda L. Jacksta, Operations Support
Linda L. Jacksta is a member of U.S. Customs and Border Protection’s (CBP) executive leadership team, serving as Acting Executive Assistant Commissioner, Operations Support (OS). In this role, she provides leadership and direction across the spectrum of OS responsibilities to include intelligence, international affairs, planning and requirements development, incident coordination, forensic/scientific services, and use of force policy functions in support of mission effectiveness for CBP’s 60,000 employees.
With more than 30 years of Federal service with CBP and legacy U.S. Customs Service, Ms. Jacksta has served in various key leadership positions. Most recently, she served as the Assistant Commissioner for Human Resources Management, where she led sweeping improvements to the Agency’s hiring processes, the Agency’s case management and discipline processes, and implemented a National Resiliency Program – the first of its kind for CBP.
Ms. Jacksta also served as the principal executive for the Agency’s Employee Engagement Center of Excellence, having represented CBP on the Department of Homeland Security’s Executive Steering Committee. In this capacity, she led and directed CBP’s engagement strategy and Agency-wide implementation of the Federal Employee Viewpoint Survey (FEVS), resulting in increases in CBP’s overall FEVS scores for two consecutive years.
Other notable roles include Acting Deputy Assistant Commissioner for the Office of Internal Affairs, where she provided leadership and direction for functions such as personnel security; employee misconduct investigations; operational security, while promoting the integrity and accountability of the CBP workforce. Ms. Jacksta also served as the Executive Director for Mission Support, in the Office of Field Operations, managing a $4 billion budget and a broad spectrum of support functions for the Agency’s largest component; and as the Executive Director, Cargo Systems, in the Office of Information and Technology, where she led major changes in the delivery of critical functionality for the Automated Commercial Environment (ACE), a multi-billion dollar IT modernization effort.
In 2016, she received the prestigious Meritorious Executive Presidential Rank Award, one of the Nation’s highest civil service award for her consistent efforts in solving some of the Agency’s most pressing challenges across a wide spectrum of program areas.
Ms. Jacksta has served in a number of operational roles within CBP in the areas of international trade and inspections. Her unique experience gives her a broad level of knowledge in the operational and support arenas.