Executive Assistant Commissioner William A. Ferrara, Operations Support
William A. Ferrara became the Executive Assistant Commissioner, U.S. Customs and Border Protection (CBP), Operations Support (OS) on July 7, 2019. In this role, he provides leadership and direction across the broad spectrum of capabilities that support CBP operations and enable mission execution: Office of Intelligence (OI), Information and Incident Coordination Center (IICC), Laboratories and Scientific Services (LSS), Law Enforcement Safety and Compliance (LESC), Office of International Affairs (INA), Planning, Analysis, and Requirements Evaluation (PARE).
Prior this role, Mr. Ferrara served as the Director of Field Operations (DFO), for the Boston Field Office from June 2016 to June 2019, where he oversaw CBP operations of the New England six-state region, directing the activities of 1,100 employees and overseeing the arrival of more than 9.5 million international travelers and over $61 billion in imported goods. Mr. Ferrara also served as DFO for the Chicago Field Office from May 2014 to June 2016, leading the activities of more than 1,100 employees throughout most of the Midwest, covering 32 ports of entry, 8 user fee airports, and 3 express consignment hubs in 12 states.
Previously, Mr. Ferrara served in Washington, D.C. from August 2011 to April 2014 in a variety of roles including the Acting Executive Director, Admissibility and Passenger Programs managing all national policies related to passenger travel. Additionally, Mr. Ferrara served as the Acting Executive Director of Mission Support in the Office of Field Operations, where he was responsible for managing an operating budget of $4.1 billion, as well as providing asset and logistical support, and customer-focused human resource solutions for nearly 28,000 employees. Mr. Ferrara also served as the Deputy Executive Director, Planning, Program Analysis, and Evaluation, where he was charged with providing agency leadership with the data, analysis, and performance measures pivotal for short-term, intermediate, and strategic decision-making. From November 2018 to February 2019, he also performed the duties of the Department of Homeland Security (DHS) Attaché to the United Kingdom.
Mr. Ferrara began his Federal career with the former U.S. Customs Service in 1989 as a Customs Inspector, stationed on the southwest border at the Calexico Port of Entry. He holds an Associate of Arts degree in Business from the Community College of Rhode Island, and is a graduate of the CBP Leadership Institute at the University of Chicago Booth School of Business. Mr. Ferrara is married and has two sons.