US flag Official website of the Department of Homeland Security

After I pressed “submit,” I received an “unsuccessful enrollment” response. Should I try to re-enroll right away?

After I pressed “submit,” I received an “unsuccessful enrollment” response. Should I try to re-enroll right away?

No.  If you receive an “unsuccessful enrollment” response, do not attempt to enroll again for at least 24 hours. Instead, please review information on CBP.gov/evus or contact the EVUS Call Center at 00-1-202-325-0180 or via email evus@cbp.dhs.gov .