After February 22, 2019, paper drawback claims are no longer accepted. All drawback claims must be filed electronically in ACE and in accordance with the Trade Facilitation Trade Enforcement Act of 2015 (TFTEA) (Pub. L. 114–125, 130 Stat. 122).
Companies/individuals that are not automated have several options for filing electronic drawback claims:
- Hire a licensed customs broker to file a claim on your behalf
- Self-file your claims through a service bureau, which provides both the software and the communications connection to the CBP Data Center. See this link for a list of service bureaus and other certified ABI software vendors: ABI Software Vendors List
- Establish your own communications connection to the CBP Data Center in order to self-file your claims. There is more information about this process at the following link: Transmitting Data CBP Electronic Data Interchange. *Note that this process will take 3-6 months to complete.
Please reach out to your assigned CBP client representative for more information. If you do not have an assigned client representative, send an email to firstname.lastname@example.org.
For guidance related to drawback claim transmission, please reference the following links:
- Drawback Overview
- Drawback in ACE Overview
- ACE Drawback CATAIR
- ACE Business Process Document
- Drawback Office Locations
Direct questions regarding this update to OTDRAWBACK@cbp.dhs.gov.