Office of Administration, headed by an Assistant Commissioner, who is the Chief Financial Officer (CFO) and the Chief Administrative Officer (CAO) for the U.S. Customs and Border Protection. This office is responsible for administering the broad range of financial management activities delineated under the CFO Act of 1990, including accounting, budgeting, procurement, logistics, financial systems, policy, planning, and audit oversight. An annual Accountability Report is prepared and submitted to the Department of Homeland Security Pursuant to the CFO Act, the Government Performance and Results Act of 1993 (GPRA), and the Government Management Reform Act of 1994 (GMRA), this report includes the annual audited financial statements and auditors' opinion. The report also includes: financial analysis; a description of the effectiveness of management controls; program performance results related to agency mission, goals, and objectives; and an assessment of data validity and reliability in support of performance measures.
The mission of the Office of Air and Marine is to protect the American people and Nation's critical infrastructure through the coordinated use of integrated air and marine forces to detect, interdict and prevent acts of terrorism and the unlawful movement of people, illegal drugs and other contraband toward or across the borders of the United States.
The Office of Border Patrol, headed by the Chief, U.S. Border Patrol, is the headquarters of the primary federal law enforcement organization responsible for preventing the entry of terrorists and terrorist weapons from entering the United States between official U.S. Customs and Border Protection ports of entry. Their traditional mission is to enforce immigration laws and to detect, interdict and apprehend those who attempt to illegally enter or smuggle people or contraband across U.S. borders between official ports of entry. The Border Patrol has a workforce of over 21,000 agents assigned to patrol the more than 6,000 miles of America's land borders. The Border Patrol has an operating budget of $1.4 billion, which provides for operations coordinated by 20 sector offices.
Office of Congressional Affairs, headed by an Assistant Commissioner, is responsible for advising CBP managers on legislative and congressional matters; and for assisting members of Congress and their staffs in understanding current and proposed CBP programs.
Office of Field Operations (OFO), is the largest component in CBP and is responsible for border security—including antiterrorism, immigration, anti-smuggling, trade compliance, and agriculture protection—while simultaneously facilitating the lawful trade and travel at U.S. ports of entry that is critical to our Nation’s economy.
OFO is headed by an Assistant Commissioner who is responsible for overseeing the operations of 20 major field offices, 329 ports of entry, and 70 locations in over 40 countries internationally, with a staff of more than 28,000 employees, and an operating budget of $3.2 billion.
The Office of Human Resources Management is responsible for providing human resources support within CBP. It promotes and enables mission accomplishment through human capital planning and utilization; strategic leadership to CBP employees; efficient processes and practices which meet customer's operational needs; a safe work environment; advocacy for fair treatment; effective delivery of services (including filling positions, providing employee services and benefits, processing personnel actions and facilitating workforce effectiveness).
Office of Information and Technology - Assistant Commissioner and Chief Information Officer, Charles R. Armstrong
Office of Information and Technology, headed by an Assistant Commissioner (AC), is responsible for implementation and support of information technology, research and development functions, and automation and technological strategies for meeting mission-related needs. Specifically, the Office is responsible for automated information systems, management of the research and development functions and all forensic and laboratory support of the agency. OIT personnel manage all computer and related resources including all operational aspects of the Computer Security Program; establish requirements for computer interfaces between U.S. Customs and Border Protection and various trade groups and government agencies; and manage matters related to automated import processing and systems development. OIT personnel are responsible for managing all aspects of tactical communications, including the 24x7 operations of the National Law Enforcement Communications Center.
Office of Intelligence and Investigative Liaison
The Office of Intelligence and Investigative Liaison (OIIL) serves as a coordinating facilitator that integrates U.S. Customs and Border Protection’s (CBP) diverse intelligence capabilities into a single cohesive intelligence enterprise. OIIL supports CBP’s mission through a multi-layered approach that includes collecting and analyzing advance traveler and cargo information, using enhanced law enforcement technical collection capabilities, providing timely analysis of intelligence and information, and establishing intelligence-sharing relationships with Federal, state, local and tribal agencies and intelligence agencies. OIIL brings together and leverages the expertise of Office of Field Operations, Office of Border Patrol, Office of Air and Marine, and Office of Information and Technology to execute its mission.
Office of Internal Affairs (IA), headed by an Assistant Commissioner, has oversight authority for all aspects of CBP operations, personnel and facilities. IA is responsible for ensuring compliance with all CBPwide programs and policies relating to corruption, misconduct, or mismanagement and for executing the internal security, integrity, and management inspections program. Through the national headquarters in Washington, D.C., and strategically located regional field offices, IA investigates criminal and serious administrative misconduct by CBP employees. IA also screens potential CBP employees for suitability; educates employees concerning ethical standards and integrity responsibilities; evaluates physical security threats to CBP employees, facilities, and sensitive information; and inspects CBP operations and processes for managerial effectiveness and improvements.
The Office of International Affairs (INA) is responsible for coordinating and supporting foreign initiatives, programs and activities within CBP. INA strives to extend U.S. borders by implementing programs and initiatives that promote anti-terrorism, global border security, non-proliferation, export controls, immigration and capacity building. INA focuses on international cooperation and strengthening multi- and bi-lateral relationships to achieve international agreements and joint efforts that both facilitate and secure legitimate trade. INA promotes expansion of the World Customs Organization (WCO) Framework of Standards for supply chain security and facilitation by providing targeted countries with training and advisory support through programs such as, Capacity Building and Export Control and Border Security (EXBS). INA provides in-country advisory support for broad-based customs reform and modernization and ensures CBP is represented at overseas posts and influencing policy throughout the world.
Office of International Trade
The Office of International Trade (OT) consolidates the trade policy, program development, and compliance measurement functions of CBP into one office. The Office provides uniformity and clarity for the development of CBP’s national strategy to facilitate legitimate trade and manages the design and implementation of results-driven strategic initiatives of trade compliance and enforcement. It directs national enforcement responses through effective targeting of goods crossing the border as well as strict, swift punitive actions against companies participating in predatory trade practices. Through coordination with international partners and other U.S. government agencies it directs the enforcement of intellectual property rights, the identification of risks to detect and prevent the importation of contaminated agricultural or food products and the enforcement of free trade agreement eligibility. By promoting trade facilitation through partnership programs, the Office of Trade will streamline the flow of legitimate shipments and foster corporate self-governance as a means of achieving compliance with trade laws and regulations. A risk-based audit program is used to respond to allegations of commercial fraud and to conduct corporate reviews of internal controls to ensure importers comply with trade laws and regulations. Finally, the Office of Trade provides the legal tools to promote facilitation and compliance with customs, trade and border security requirements through: the issuance of all CBP regulations, legally binding rulings and decisions, informed compliance publications and structured programs for external CBP training and outreach on international trade laws and CBP regulations.
The Office of Public Affairs, headed by an Assistant Commissioner, communicates CBP’s mission and operations. OPA continually informs the agency’s chief stakeholders, the American public, through media outreach and public awareness campaigns conducted via media events, news, video and photography as well as the public website CBP.gov, informational brochures, and a national customer service call center to address public questions and complaints. OPA also provides continual information to the CBP workforce through an intranet site and frequent leadership messages. A quarterly magazine, Frontline, is developed for CBP personnel and stakeholders throughout the nation and abroad. OPA acts as a conduit for information to and guidance from the Department of Homeland Security.
Office of Technology Innovation and Acquisition - Assistant Commissioner and Component Acquisition Executive, Mark S. Borkowski
The Office of Technology Innovation and Acquisition (OTIA) is responsible for two major functions essential to the future effectiveness of CBP. First, it ensures all of CBP’s technology efforts are properly and innovatively focused on the mission and are well integrated across CBP. Secondly, it strengthens CBP’s expertise and effectiveness in acquisition and program management of contractor-delivered products and services. The office provides the necessary training to its acquisition workforce, administers policy and acquisition oversight for all program management offices (including those established to manage Level 1, 2 and 3 acquisition programs) across CBP, and develops standard requirements coordination processes for CBP. OTIA is also exploring innovation and its critical role in inspiring and catalyzing a culture of innovation across all of CBP.
The Office of Training and Development (OTD) is responsible for centralized leadership and direction of all Customs and Border Protection (CBP) training programs. OTD ensures that all training efforts support the CBP mission and strategic goals, meet the needs of a diverse and dispersed workforce, and contribute to measurable outcomes and results. OTD establishes standards and policies for designing, developing, delivering, and evaluating training. The Office directly executes career development programs, basic and advanced training to all occupations (e.g., anti-terrorism training to CBP Officers, Border Patrol Agents, and other occupations), and management and executive development programs. OTD develops and implements the annual training plan for the agency. OTD defines and implements evaluation measures, data collection processes, and inspection methods for ongoing assessment of all CBP training programs. OTD is responsible for the continuous improvement and expansion of CBP learning capabilities. To accomplish its organizational mission and strategic plan, OTD has eight divisions – Training Production and Standards Division, Use of Force Policy Division, Leadership and Organization Development Division, Advanced Training Center, Operations Division, U.S. Border Patrol Academy, CBP Field Operations Academy, and the CBP Canine Program Headquarters.