Public Affairs
Assistant Commissioner Erin Waters
The Office of Public Affairs, headed by Assistant Commissioner Erin Waters, communicates CBP’s mission and operations. OPA continually informs the agency’s chief stakeholders, the American public, through media outreach and public awareness campaigns conducted via media events, news, video and photography as well as the public website CBP.gov, informational brochures, and a national customer service call center to address public questions and complaints. OPA also provides continual information to the CBP workforce through an intranet site and frequent leadership messages. A regular news magazine, Frontline, is developed for CBP personnel and stakeholders throughout the nation and abroad. OPA acts as a conduit for information to and guidance from the Department of Homeland Security.