WEBVTT

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This is the second year
that CBP has published

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an accountability report.
This report informs the

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American people and Congress
about the specific actions that CBP

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takes to ensure the
integrity of its workforce,

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sharing details about
our investigations,

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the outcomes of those investigations
and how members of the public

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can report allegations
of misconduct when they arise.

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One of the benefits of publishing
this annual accountability report

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is it gives the CBP
workforce and leadership

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the opportunity to
reflect on instances

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where our personnel
may have fallen short

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and to also ensure that we have
the proper controls and systems

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in place to prevent those same type
of incidents from occurring again.

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Having the trust of the
American public, Congress,

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all those combined is probably
the most important tool or asset

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CBP can have in order to be
successful in our mission

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at what we're trying to accomplish
on behalf of the American people.

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You got to have their
confidence and their trust.

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But trust is not
something you just have.

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It's work to get there
and to be there and to maintain it.

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So in order for us
to maintain that trust,

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we have to be working
at it constantly

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and so it comes to the
integrity of our leadership,

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the integrity of
our workforce.

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Those are key things
to developing this trust.

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Once you have a high
level of integrity,

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one, you're going to
hold yourself accountable

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and you're going to be
transparent.