1 00:00:13,546 --> 00:00:15,715 This is the second year that CBP has published 2 00:00:15,715 --> 00:00:18,752 an accountability report. This report informs the 3 00:00:18,752 --> 00:00:22,322 American people and Congress about the specific actions that CBP 4 00:00:22,322 --> 00:00:25,992 takes to ensure the integrity of its workforce, 5 00:00:25,992 --> 00:00:28,962 sharing details about our investigations, 6 00:00:28,962 --> 00:00:32,665 the outcomes of those investigations and how members of the public 7 00:00:32,665 --> 00:00:36,036 can report allegations of misconduct when they arise. 8 00:00:48,381 --> 00:00:52,152 One of the benefits of publishing this annual accountability report 9 00:00:52,152 --> 00:00:54,421 is it gives the CBP workforce and leadership 10 00:00:54,421 --> 00:00:57,323 the opportunity to reflect on instances 11 00:00:57,323 --> 00:00:59,659 where our personnel may have fallen short 12 00:00:59,659 --> 00:01:02,529 and to also ensure that we have the proper controls and systems 13 00:01:02,529 --> 00:01:06,299 in place to prevent those same type of incidents from occurring again. 14 00:01:06,299 --> 00:01:10,336 Having the trust of the American public, Congress, 15 00:01:10,336 --> 00:01:13,706 all those combined is probably the most important tool or asset 16 00:01:13,706 --> 00:01:17,677 CBP can have in order to be successful in our mission 17 00:01:17,677 --> 00:01:20,080 at what we're trying to accomplish on behalf of the American people. 18 00:01:20,080 --> 00:01:22,215 You got to have their confidence and their trust. 19 00:01:22,215 --> 00:01:24,484 But trust is not something you just have. 20 00:01:24,484 --> 00:01:27,921 It's work to get there and to be there and to maintain it. 21 00:01:28,621 --> 00:01:30,423 So in order for us to maintain that trust, 22 00:01:30,423 --> 00:01:32,425 we have to be working at it constantly 23 00:01:32,425 --> 00:01:37,130 and so it comes to the integrity of our leadership, 24 00:01:37,130 --> 00:01:38,331 the integrity of our workforce. 25 00:01:38,331 --> 00:01:41,334 Those are key things to developing this trust. 26 00:01:41,334 --> 00:01:43,203 Once you have a high level of integrity, 27 00:01:43,203 --> 00:01:44,904 one, you're going to hold yourself accountable 28 00:01:44,904 --> 00:01:47,407 and you're going to be transparent.