This is the second year that CBP has published
an accountability report. This report informs the
American people and Congress about the specific actions that CBP
takes to ensure the integrity of its workforce,
sharing details about our investigations,
the outcomes of those investigations and how members of the public
can report allegations of misconduct when they arise.
One of the benefits of publishing this annual accountability report
is it gives the CBP workforce and leadership
the opportunity to reflect on instances
where our personnel may have fallen short
and to also ensure that we have the proper controls and systems
in place to prevent those same type of incidents from occurring again.
Having the trust of the American public, Congress,
all those combined is probably the most important tool or asset
CBP can have in order to be successful in our mission
at what we're trying to accomplish on behalf of the American people.
You got to have their confidence and their trust.
But trust is not something you just have.
It's work to get there and to be there and to maintain it.
So in order for us to maintain that trust,
we have to be working at it constantly
and so it comes to the integrity of our leadership,
the integrity of our workforce.
Those are key things to developing this trust.
Once you have a high level of integrity,
one, you're going to hold yourself accountable
and you're going to be transparent.