WEBVTT

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Working at CBP…

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…isn’t like any other job.

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Our hiring process has several steps.

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But each one is NECESSARY to make sure we’re hiring people

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who are QUALIFIED and CAPABLE of doing this work.

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So, if you’re interested in CBP

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here’s what you need to know

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to complete our hiring process successfully

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for CBP Officer positions.

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Let’s go step-by-step.

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First, you apply.

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You can find open positions through our website

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or USAJobs.gov.

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You’ll answer questions

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regarding your experience

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and readiness for the position

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and submit your resume,

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transcripts,

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and documents to verify your age

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and whether you’re a veteran.

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After submitting your application,

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you’ll be asked to complete a self-assessment

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called the “Candidate Experience Record”

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that tells us about your prior work experience and education.

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Then, you’ll take an Entrance Exam

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that tests your logical reasoning

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at an in-person facility.

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Both are important measures of whether you’ll perform well at CBP.

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Then, we’ll review your exam results,

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your resume,

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and the other documents you submitted.

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Your resume is important,

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so be sure it’s well written.

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It should help us understand your prior experience and education

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and why you’re qualified and motivated to join CBP.

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If everything looks good –

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congratulations.

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You’ll have a conditional offer.

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The next steps are important,

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and you can help your application move quickly

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by preparing for them and completing them on time

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After you receive your conditional offer,

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we’ll send you an email with instructions for your

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e-QIP and your interviews.

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e-QIP is the Federal Government’s digital portal

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used to conduct background investigations.

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It asks for a lot of information,

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and it’s essential that you fill it out completely and truthfully.

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Failing to provide all required information the first time

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can significantly lengthen your hiring process.

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Next come your interviews.

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The Structured Interview consists of a two-person panel.

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They’ll ask questions designed to measure your decision-making,

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emotional maturity,

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interpersonal skills,

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and more,

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seeking to understand if you have the competencies

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to be a successful member of our team.

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The Pre-Screening Interview is designed to measure your likelihood

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of passing the background investigation.

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After you complete your e-Qip,

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you’ll receive an email to initiate your medical exam.

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The medical exam includes a medical history review,

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physician exam,

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and a vision and hearing test.

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Jobs at CBP are demanding,

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and we need to make sure you’re medically and physically capable of performing the job safely.

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YOU will be responsible for scheduling your tests

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and submitting your medical documentation,

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so make sure you submit ALL the documentation requested,

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and be aware that CBP medical staff

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may call or email to request follow-up information.

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You’ll also receive an email with instructions for your Physical Fitness Test.

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If you’re concerned about passing,

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the Physical Fitness Test is something you can train for

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before you even apply.

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The earlier you get started, the better.

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See our website for more information

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and a suggested training plan.

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CBP requires every employee to be

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of good conduct and good character.

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That means all selected applicants need to go through the next three steps.

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The polygraph helps us verify that applicants

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have no compromising personal issues

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or past behavior that would reflect poorly

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on their ability to be a responsible,

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reliable, member of our team.

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For the background investigation,

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an investigator will verify the information you provided on your e-QIP,

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including interviewing you,

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the personal and professional references you provide,

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and others.

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The drug test will verify that there are no concerns about your use of controlled substances.

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See our website for more information about the polygraph,

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the background investigation,

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and the drug test.

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If everything looks good,

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then you’re in.

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You’ll receive your offer to join our community

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and be a part of our mission.

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Be prepared:

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our hiring process can be lengthy,

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and there are some things that’ll be out of your control,

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like the time it takes to schedule your polygraph,

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or to review and process your exam results.

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But there are many things that ARE in your control

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and that YOU can do to help your application go through faster.

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Read all instructions thoroughly.

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Provide all information requested.

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And complete and submit all forms and documentation

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as soon as possible.

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And we may ask you to do multiple steps at once,

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to help speed the process along.

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And remember – CBP is here to help you along the way.

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You’ll be notified of each action or step you need to complete via email,

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and you can contact the Hiring Center at any point if you need help or have questions.

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It’s a rigorous process...

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because it’s a rigorous job.

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We’re here to help,

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and to make sure that once you’re hired,

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you’re ready…

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to Go Beyond.

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If you’re interested in applying,

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join our Talent Network to learn more

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or head to cbp.gov/careers/apply-now to start your application.