1 00:00:02,541 --> 00:00:04,125 Working at CBP… 2 00:00:04,125 --> 00:00:05,833 …isn’t like any other job. 3 00:00:06,125 --> 00:00:09,041 Our hiring process has several steps. 4 00:00:09,041 --> 00:00:12,333 But each one is NECESSARY to make sure we’re hiring people 5 00:00:12,333 --> 00:00:15,333 who are QUALIFIED and CAPABLE of doing this work. 6 00:00:15,833 --> 00:00:18,125 So, if you’re interested in CBP 7 00:00:18,125 --> 00:00:19,166 here’s what you need to know 8 00:00:19,166 --> 00:00:21,375 to complete our hiring process successfully 9 00:00:21,375 --> 00:00:23,708 for CBP Officer positions. 10 00:00:24,916 --> 00:00:26,875 Let’s go step-by-step. 11 00:00:27,166 --> 00:00:28,458 First, you apply. 12 00:00:28,458 --> 00:00:30,666 You can find open positions through our website 13 00:00:30,666 --> 00:00:33,083 or USAJobs.gov. 14 00:00:33,458 --> 00:00:34,458 You’ll answer questions 15 00:00:34,458 --> 00:00:35,833 regarding your experience 16 00:00:35,833 --> 00:00:37,541 and readiness for the position 17 00:00:37,541 --> 00:00:39,125 and submit your resume, 18 00:00:39,125 --> 00:00:39,916 transcripts, 19 00:00:39,916 --> 00:00:42,041 and documents to verify your age 20 00:00:42,041 --> 00:00:43,666 and whether you’re a veteran. 21 00:00:44,500 --> 00:00:46,250 After submitting your application, 22 00:00:46,250 --> 00:00:48,333 you’ll be asked to complete a self-assessment 23 00:00:48,333 --> 00:00:50,333 called the “Candidate Experience Record” 24 00:00:50,333 --> 00:00:54,166 that tells us about your prior work experience and education. 25 00:00:54,666 --> 00:00:56,291 Then, you’ll take an Entrance Exam 26 00:00:56,291 --> 00:00:57,916 that tests your logical reasoning 27 00:00:57,916 --> 00:00:59,416 at an in-person facility. 28 00:01:00,125 --> 00:01:03,625 Both are important measures of whether you’ll perform well at CBP. 29 00:01:04,833 --> 00:01:06,875 Then, we’ll review your exam results, 30 00:01:06,875 --> 00:01:07,708 your resume, 31 00:01:07,708 --> 00:01:09,833 and the other documents you submitted. 32 00:01:10,208 --> 00:01:11,583 Your resume is important, 33 00:01:11,583 --> 00:01:14,000 so be sure it’s well written. 34 00:01:14,000 --> 00:01:17,416 It should help us understand your prior experience and education 35 00:01:17,416 --> 00:01:21,125 and why you’re qualified and motivated to join CBP. 36 00:01:21,666 --> 00:01:23,250 If everything looks good – 37 00:01:23,250 --> 00:01:24,625 congratulations. 38 00:01:24,625 --> 00:01:26,625 You’ll have a conditional offer. 39 00:01:27,166 --> 00:01:29,000 The next steps are important, 40 00:01:29,000 --> 00:01:31,041 and you can help your application move quickly 41 00:01:31,041 --> 00:01:33,791 by preparing for them and completing them on time 42 00:01:34,208 --> 00:01:36,375 After you receive your conditional offer, 43 00:01:36,375 --> 00:01:38,291 we’ll send you an email with instructions for your 44 00:01:38,291 --> 00:01:40,166 e-QIP and your interviews. 45 00:01:40,541 --> 00:01:43,208 e-QIP is the Federal Government’s digital portal 46 00:01:43,208 --> 00:01:45,666 used to conduct background investigations. 47 00:01:45,958 --> 00:01:48,208 It asks for a lot of information, 48 00:01:48,208 --> 00:01:51,708 and it’s essential that you fill it out completely and truthfully. 49 00:01:52,208 --> 00:01:55,291 Failing to provide all required information the first time 50 00:01:55,291 --> 00:01:58,208 can significantly lengthen your hiring process. 51 00:01:58,583 --> 00:02:00,333 Next come your interviews. 52 00:02:00,791 --> 00:02:03,750 The Structured Interview consists of a two-person panel. 53 00:02:04,041 --> 00:02:06,916 They’ll ask questions designed to measure your decision-making, 54 00:02:06,916 --> 00:02:08,208 emotional maturity, 55 00:02:08,208 --> 00:02:09,458 interpersonal skills, 56 00:02:09,458 --> 00:02:10,458 and more, 57 00:02:10,458 --> 00:02:12,708 seeking to understand if you have the competencies 58 00:02:12,708 --> 00:02:14,791 to be a successful member of our team. 59 00:02:15,666 --> 00:02:18,500 The Pre-Screening Interview is designed to measure your likelihood 60 00:02:18,500 --> 00:02:20,833 of passing the background investigation. 61 00:02:21,500 --> 00:02:23,000 After you complete your e-Qip, 62 00:02:23,000 --> 00:02:25,583 you’ll receive an email to initiate your medical exam. 63 00:02:26,333 --> 00:02:29,250 The medical exam includes a medical history review, 64 00:02:29,250 --> 00:02:30,208 physician exam, 65 00:02:30,208 --> 00:02:32,250 and a vision and hearing test. 66 00:02:32,250 --> 00:02:34,250 Jobs at CBP are demanding, 67 00:02:34,250 --> 00:02:39,250 and we need to make sure you’re medically and physically capable of performing the job safely. 68 00:02:39,541 --> 00:02:42,208 YOU will be responsible for scheduling your tests 69 00:02:42,208 --> 00:02:44,541 and submitting your medical documentation, 70 00:02:44,541 --> 00:02:48,333 so make sure you submit ALL the documentation requested, 71 00:02:48,333 --> 00:02:50,500 and be aware that CBP medical staff 72 00:02:50,500 --> 00:02:53,541 may call or email to request follow-up information. 73 00:02:54,000 --> 00:02:57,833 You’ll also receive an email with instructions for your Physical Fitness Test. 74 00:02:58,416 --> 00:03:00,250 If you’re concerned about passing, 75 00:03:00,250 --> 00:03:02,791 the Physical Fitness Test is something you can train for 76 00:03:02,791 --> 00:03:04,000 before you even apply. 77 00:03:04,333 --> 00:03:06,333 The earlier you get started, the better. 78 00:03:06,833 --> 00:03:09,000 See our website for more information 79 00:03:09,000 --> 00:03:10,791 and a suggested training plan. 80 00:03:11,458 --> 00:03:13,875 CBP requires every employee to be 81 00:03:13,875 --> 00:03:16,041 of good conduct and good character. 82 00:03:16,041 --> 00:03:20,541 That means all selected applicants need to go through the next three steps. 83 00:03:21,166 --> 00:03:23,250 The polygraph helps us verify that applicants 84 00:03:23,250 --> 00:03:25,500 have no compromising personal issues 85 00:03:25,500 --> 00:03:27,833 or past behavior that would reflect poorly 86 00:03:27,833 --> 00:03:29,875 on their ability to be a responsible, 87 00:03:29,875 --> 00:03:31,791 reliable, member of our team. 88 00:03:32,333 --> 00:03:34,083 For the background investigation, 89 00:03:34,083 --> 00:03:37,625 an investigator will verify the information you provided on your e-QIP, 90 00:03:37,625 --> 00:03:39,250 including interviewing you, 91 00:03:39,250 --> 00:03:42,000 the personal and professional references you provide, 92 00:03:42,000 --> 00:03:43,125 and others. 93 00:03:43,833 --> 00:03:48,708 The drug test will verify that there are no concerns about your use of controlled substances. 94 00:03:49,041 --> 00:03:51,708 See our website for more information about the polygraph, 95 00:03:51,708 --> 00:03:53,333 the background investigation, 96 00:03:53,333 --> 00:03:54,750 and the drug test. 97 00:03:55,166 --> 00:03:56,875 If everything looks good, 98 00:03:56,875 --> 00:03:57,875 then you’re in. 99 00:03:58,375 --> 00:04:00,625 You’ll receive your offer to join our community 100 00:04:00,625 --> 00:04:02,541 and be a part of our mission. 101 00:04:03,791 --> 00:04:04,958 Be prepared: 102 00:04:04,958 --> 00:04:07,041 our hiring process can be lengthy, 103 00:04:07,041 --> 00:04:09,666 and there are some things that’ll be out of your control, 104 00:04:09,666 --> 00:04:12,083 like the time it takes to schedule your polygraph, 105 00:04:12,083 --> 00:04:15,083 or to review and process your exam results. 106 00:04:15,375 --> 00:04:17,916 But there are many things that ARE in your control 107 00:04:17,916 --> 00:04:21,583 and that YOU can do to help your application go through faster. 108 00:04:21,583 --> 00:04:23,958 Read all instructions thoroughly. 109 00:04:23,958 --> 00:04:26,125 Provide all information requested. 110 00:04:26,125 --> 00:04:29,250 And complete and submit all forms and documentation 111 00:04:29,250 --> 00:04:30,875 as soon as possible. 112 00:04:30,875 --> 00:04:33,416 And we may ask you to do multiple steps at once, 113 00:04:33,416 --> 00:04:35,083 to help speed the process along. 114 00:04:36,291 --> 00:04:39,791 And remember – CBP is here to help you along the way. 115 00:04:39,791 --> 00:04:43,666 You’ll be notified of each action or step you need to complete via email, 116 00:04:43,666 --> 00:04:49,166 and you can contact the Hiring Center at any point if you need help or have questions. 117 00:04:49,458 --> 00:04:51,208 It’s a rigorous process... 118 00:04:51,208 --> 00:04:53,416 because it’s a rigorous job. 119 00:04:53,416 --> 00:04:54,666 We’re here to help, 120 00:04:54,666 --> 00:04:56,833 and to make sure that once you’re hired, 121 00:04:56,833 --> 00:04:58,000 you’re ready… 122 00:04:58,000 --> 00:04:59,458 to Go Beyond. 123 00:04:59,750 --> 00:05:01,250 If you’re interested in applying, 124 00:05:01,250 --> 00:05:03,416 join our Talent Network to learn more 125 00:05:03,416 --> 00:05:09,666 or head to cbp.gov/careers/apply-now to start your application.