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I write about five
or six personal notes a week

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to our employees,

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about great work that they’ve done
and things that I’ve heard about.

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I also try to do four or five

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or six phone calls a week with them.
And just recently,

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I talked to an inspector who had made
a very important civil case.

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He had gone after for about three years
a company

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that was really defrauding
our taxpayers, our government.

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He worked very hard on it.

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Two of his colleagues
actually retired during the process,

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and he kept at it.

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The U.S. attorney took that case on

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and not only filed civil charges
against that company,

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but was also able
to make a criminal case.

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And when I thanked
the employee,

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he said, “You know,
it’s this kind of work

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and this kind of effort
that I undertook

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that makes me just want
to continue to do the job

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that I’m doing for
the people of America.”

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And I thought I was thanking him

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– he turned around
and was thanking me.