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e-Allegations Frequently Asked Questions

Q: What types of issues can I report via e-Allegations?
A: e-Allegations provides a means for the public to report to CBP any suspected violations of trade laws or regulations related to the importation of goods into the U.S.  These types of violations include misclassification of merchandise, false country of origin markings, health and safety issues, valuation issues, and intellectual property rights.
Q: Do I have to provide my name to submit an e-Allegation?
A: No. If you wish, you may remain anonymous when you submit an e-Allegation.
Q: Will I be able to find out the status of an e-Allegation I submit?
A: In most cases, Privacy Act and Trade Secrets Act laws prevent CBP form disclosing the results of any research conducted as the result of an e-Allegation.
Q: I have pictures/documents to substantiate my e-Allegation. How do I submit them to CBP?
A: The e-Allegation information intake page contains an attachment option where you can upload up to five document files to your allegation.  File type must be in .jpg, .gif, .pdf, .doc, .docx, .txt format.  Each file is limited to 2MB.  Files exceeding the 2MB limit or other hard copy materials can be submitted via mail to the address below.  Please be sure to reference the system generated e-Allegation reference number if submitting via mail.  Note: you must provide an email address upon submission in order to receive this confirmation number.  The mailing address for hard copy submissions is:
Commercial Targeting and Enforcement,
Office of International Trade,
U.S. Customs and Border Protection,
1300 Pennsylvania Ave., NW, ATTN: 1400 L-11,

Washington, DC  20229.

Q: I have an issue to report which poses an immediate threat to the health and/or safety of the public. Should I submit this through e-Allegations?
A: You may submit this type of allegation electronically, but if you have an issue to report to CBP which poses an immediate threat to public health and/or safety, you should also report that to CBP's 1-800-BE-ALERT.
Q: How can I avoid purchasing counterfeit products online?
A: You can visit the product's official website and check their list of authorized retailers.  Remember, if the deal seems to be too good to be true, it probably is.
Q: Am I entitled for any monetary compensation for the information I provide to CBP?
A:

In the event of a recovery, one may be entitled for compensation paid up to 25 percent of the net recovery to the government from duties withheld; from any fine (civil or criminal), forfeited bail bond, penalty, or forfeiture incurred; or, if the forfeiture is remitted, from the monetary penalty recovered for remission of the forfeiture.  The amount of the award paid shall not exceed $250,000 for any one case; regardless of the number of recoveries that result from the information furnished; however, no claim of less than $100 will be paid.  This compensation can only be considered once all civil and criminal actions have been finalized.

Last published: 
December 22, 2014
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