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Electronic Customs and Border Protection (eCBP) Portal Frequently Asked Questions

As part of its Revenue Modernization (Rev Mod) program, U.S. Customs and Border Protection (CBP) is enhancing stakeholder payment processes and introducing a variety of electronic payment options via the customer facing electronic Customs and Border Protection (eCBP) portal.  When fully implemented, eCBP will allow for easy collection of many types of duties, taxes, and fees.

General FAQs

What if I have issues when trying to login in to eCBP or there is a problem with the webpage functioning?

CBP recommends using the Chrome browser, latest version.

eCBP will work in Internet Explorer (IE) or Microsoft EDGE browsers with the recommended configuration adjustments below.  Google Chrome does not require adjustments to the browser’s configuration. 

For adjustments to IE or EDGE, simply add a special link (https://idp.int.identitysandbox.gov) to the trusted site using the steps below:

  1. Open the Control Panel
  2. Click or double-click the Internet Options icon
  3. In the Internet Properties windows, click the Security tab
  4. Select the Trusted Sites entry and click the Sites button 
  5. Enter https://idp.int.identitysandbox.gov for the trusted websites in the Add this website to the zone text field
  6. Click the Add button and then click OK to save the URL.

Then try to login to the app using the two browsers, both should work.

Where can I find information on becoming a Customs Broker?

Information on becoming a Customs Broker is available on the CBP website. For more details, you may visit the CBP Becoming a Customs Broker webpage.

Broker Exam FAQs

What is the purpose of the Broker license examination?

The purpose of the broker license examination is to determine the individual’s knowledge of U.S. import/export customs and related laws, regulations and procedures, as well as bookkeeping, accounting, and all other appropriate matters, necessary to render valuable service to importers and exporters. This information is contained in 19 CFR 111.13(a).

What is the cost of the Broker license exam?

The examination fee is $390 as prescribed in 19 CFR 111.96(a). Information regarding all Customs Brokers fees is available at 111.96(a).  For more details, you may visit the  CBP Customs Broker Fees webpage.

What payment method and type does CBP accept for the Broker license exam?

Payment of the examination fee is only possible online via the examination application page at https://e.cbp.dhs.gov/brokers/#/home, and you may use a credit card (you are permitted to use a debit card the way you would a credit card), or PayPal, or Amazon payment to fulfill this requirement.  

Can I withdraw from the Broker license exam and still receive a refund?

Any applicant who wishes to withdraw from the exam must submit a written notice of withdrawal to the CBP Broker Management Branch via email (brokermanagement@cbp.dhs.gov), no later than 8:30 a.m. (your local time) and two business days prior to the exam date. Applicants withdrawing from the exam should include their payment receipt number in the withdrawal request. Processing of refunds for timely examination withdrawals of registrants will generally complete within 60 days after scoring the scheduled exam.

Where can I get a copy of my Broker license exam receipt?

Receipts are available in the Payment Summary displayed after an applicant makes payment.  The system will also email electronic receipts to the email address provided in the examination application.  Receipts for payment are available by logging into your eCBP account at eCBP Broker Home and clicking the License Exam Registration/Fee text or using this link https://e.cbp.dhs.gov/brokers/#/home.

What happens if I cannot view the electronic examination receipt on my mobile phone?

Some phones may not support Portable Digital Format (PDF) viewing in the native email app. You may need to launch a browser to view the receipts.

Where can I find additional information about the Broker Exam?

More information about the Broker Exam can be found on the Customs Broker Frequently Asked Questions webpage.

Last modified: 
Friday, October 11, 2019 - 12:40