In compliance with DHS policy and the implementing regulations of Section 504 of the Rehabilitation Act of 1973 (Section 504) at 6 CFR Part 15, CBP will provide any necessary modifications to afford qualified individuals with a disability full enjoyment of its programs or activities, unless modifications of policies, practices, and procedure would fundamentally alter the nature of the program, service or activity, or result in undue financial and administrative burdens to CBP.
You or your traveling companion may contact any CBP employee encountered during the inspection process about the best way to relieve disability-related concerns. Please inform the CBP employee of your barrier(s) to participation and suggest possible reasonable accommodation(s). The CBP employee will provide assistance, if able. Should you require additional information or assistance, please request to speak with a CBP supervisor or a Professionalism Service Manager.
The CBP Information Center, which serves as the primary point of contact to ask questions; to seek clarification on CBP-related regulations; requirements, processes, and practices; and/or to make service-related compliments or complaints, may be contacted at:
U.S. Customs & Border Protection
IPL/CBP INFO Center
1300 Pennsylvania Avenue N.W., MS: 1345
Washington, DC 20229
If you feel you have been discriminated against due to a disability or medical condition, you may submit a discrimination complaint at: