US flag Official website of the Department of Homeland Security

Lapse in Federal Funding Impact on CBP Website Operations Notice

NOTICE: Due to the lapse in federal funding, this website will not be actively managed. This website was last updated on December 21, 2018 and will not be updated until after funding is enacted. As such, information on this website may not be up to date. Transactions submitted via this website might not be processed and we will not be able to respond to inquiries until after appropriations are enacted.

 

Aviso del impacto de la interrupción de fondos federales en las operaciones del sitio web del Oficina de Aduanas y Protección Fronteriza de los Estados Unidos (CBP, por sus siglas en inglés)

AVISO:  A causa de la interrupción de fondos federales, este sitio de web no será administrado activamente. La última actualización a este sitio web se realizó el 21 de diciembre de 2018 y no se harán más actualizaciones hasta que el gobierno reanude operaciones; por ende, puede que el sitio web no refleje la información más reciente. Es posible que no podamos procesar transacciones ni responder a
preguntas hasta que se reanuden operaciones.

Statement Regarding ACE System Outage

Release Date: 
November 14, 2017

At approximately 3:30 p.m. EST today, CBP experienced issues with the Automated Commercial Environment (ACE) database.

As a result, the ACE Portal is currently unavailable to all users and the system is unable to process EDI messages. All transaction processing is currently unavailable, including cargo release, all modes of manifest, and entry summary processing. CBP is unable to arrive conveyances electronically in any mode at this time. Access to AES Direct is also inhibited due to the unavailability of the ACE Portal.

Immigration, passenger processing and other border security systems are not impacted by this ACE system issue. Our technicians are working vigorously to identify the source of the issue affecting the database.

At 4:57 p.m. EST, CBP provided instructions to the field to invoke downtime procedures at all ports of entry. These local downtime procedures were established consistent with national policy and activates communication networks within the ports of entry.

CBP executive leadership is in communication with our ports to ensure maximum cargo facilitation while maintaining border security and enforcement. To that end, express facilities have been authorized to staff as needed to facilitate the night package processing.

We recognize that this issue may be causing a significant disruption to the clearance of cargo. All available resources are dedicated to restoring full ACE system availability as soon as possible.

CBP will continue to communicate regularly with our internal and external stakeholders until ACE is fully available. For issues that require immediate resolution, please contact your local Port of Entry.

Once we have communicated that ACE is fully available, please contact your Client Rep or the CBP Help Desk if you are continuing to experience ACE filing issues.

Thank you for your patience and support as we continue to work through this critical issue.

Last modified: 
November 14, 2017