Brownsville, Texas - Port Director Michael Freeman today introduced Customs and Border Protection Supervisor Manuel Maldonado as the Brownsville Port of Entry's first passenger service manager.
Supervisor Manuel Maldonado will be the public's local point of contact for passenger service issues, complaints and employee recognitions. Supervisor Maldonado's appointment is a first for the Laredo Field Office, which encompasses eight ports of entry from Del Rio to Brownsville. CBP has more than 50 PSMs throughout the United States, the majority located at international airports.
"Brownsville CBP is committed to working with our travelers by providing a highly-trained workforce to ensure that their processing is done in a courteous and professional manner. Our PSM will be available to address and resolve any concerns our traveling community might have, as well as document any employee recognition for daily acts of professionalism by CBP officers or staff that our travelers might want to express," said Freeman.
Posters displaying contact information for Freeman and Maldonado have been distributed throughout the port of entry and placed in high-visibility areas to assist the traveling public in expressing their comments.
The public now has five ways to contact us and express their comments:
U.S. Customs and Border Protection is the unified border agency within the Department of Homeland Security charged with the management, control and protection of our nation's borders at and between the official ports of entry. CBP is charged with keeping terrorists and terrorist weapons out of the country while enforcing hundreds of U.S. laws.