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CBP Updates Paso Del Norte Pedestrian Kiosks to Speed Crossings

Release Date: 
August 20, 2013

EL PASO, TEXAS—U.S. Customs and Border Protection officials at the El Paso port of entry today announced enhancements to the kiosks currently in use at the Paso Del Norte pedestrian inspection facility. The kiosks are now designed to feed travelers to multiple different processing stations (rather than having one kiosk feed directly to a single inspection booth - the former process at PDN). The change went into effect at 4 a.m. today.


Document reading kiosks at the Paso Del Norte international crossing at the El Paso port of entry.

Document reading kiosks at the Paso Del Norte international crossing at the El Paso port of entry.

"The upgrades provide a greater level of flexibility to the CBP officer and the traveler than what was possible before," said Hector Mancha, port director of the El Paso port of entry. "CBP is continually looking for ways to leverage existing technology to shorten processing times for arriving travelers."

Under the new system a single kiosk can feed multiple CBP inspection booths. Travelers using a single kiosk may also be directed to one of several open CBP inspection stations.

"This enhancement will maintain optimum traffic flow by providing diverse processing capabilities to the CBP officer staffing a work station," said Mancha. "This added capability ensures that all kiosks can remain open and in use even if a corresponding workstation closes for a brief period like a shift change or CBP officer escorted secondary referral."

CBP officers have been trained to use the updated process and are also engaging with border crossers to introduce and explain the changes while they may see while using the kiosks.

Pedestrian kiosks are designed to help facilitate faster border crossings by allowing travelers to scan their own border crossing documents before even reaching the CBP officer to complete their inspection. This saves time compared to having the CBP officer manually swipe each document as it is presented to them.

Travelers who possess Radio Frequency Identification-enabled documents can further expedite their entry by utilizing the established Ready Lanes at the PDN crossing. Documents that may be used in the Ready Lane are: the U.S. passport card, Trusted Traveler cards (SENTRI/ FAST/Global Entry) and the newer versions of the legal permanent resident and laser visa/border crossing cards issued after 2008. All travelers over 16 years of age must possess an RFID-enabled card to use the lane.

Ready Lanes process travelers at a higher rate of efficiency than non-Ready Lanes. At the El Paso port of entry 40 percent of pedestrian traffic arriving during peak travel periods is processed through existing Ready Lanes.

CBP recognizes the importance of international travel to our national economy. Facilitating legitimate international travelers as quickly as possible, while maintaining the highest standards of security, is critical to the CBP border security mission and vital to the economic strength of our nation.

CBP officers need real-time access to a traveler's information to make a rapid and thorough admissibility decision. By receiving the information in advance after the traveler scans their own document at the kiosk, the CBP officer can fully focus on the individual, improving officer safety and allowing for faster processing.

CBP continues to strongly encourage travelers to obtain RFID-enabled travel documents to expedite their entry to the U.S. and to help make the border crossing process more efficient. Travelers who have one of the RFID-enabled secure travel documents may use both the new pedestrian and the existing vehicle Ready Lanes.

Six additional locations currently have pedestrian kiosks in use: San Ysidro, San Diego; Otay Mesa, San Diego; Gateway Bridge, Brownsville; DeConcini, Nogales; Calexico West, Calexico; and Gateway to the America's (Convent) Bridge, Laredo.

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Last modified: 
February 9, 2017