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CBP Baltimore Field Office Resumes Global Entry Interviews at Dulles, BWI, Philadelphia and Pittsburgh Airports

Release Date: 
September 4, 2020

BALTIMORE — U.S. Customs and Border Protection’s Baltimore Field Office will resume Global Entry enrollment interviews for applicants with scheduled interviews starting September 8 at airports in the Mid-Atlantic region.

Initially, CBP’s enrollment centers will temporarily operate at reduced hours. Additionally, CBP will be unable to accommodate walk-ins due to the implementation of coronavirus social distancing measures in the enrollment center waiting areas.

Customs and Border Protection will resume interviews September 8, 2020 for Global Entry trusted traveler member renewals and for conditionally approved Global Entry applicants with scheduled appointments at CBP enrollment centers located in BWI, Dulles, Philadelphia and Pittsburgh Airports.Conditionally approved Global Entry applicants must schedule enrollment center interviews in advance by logging into their account on the Trusted Traveler Programs website.

Conditionally approved applicants will be able to complete in-person interviews at our CBP Global Entry enrollment centers during the following times and locations:

  • Philadelphia International Airport: Monday through Thursday, noon to 8 p.m., and Saturday/Sunday, noon to 4 p.m. The office is closed on Fridays.
  • Pittsburgh International Airport: Sunday through Friday, 1:30 p.m. to 4:30 p.m. The office is closed on Saturdays.
  • Baltimore Washington International Thurgood Marshal Airport: Monday through Friday, 1 p.m. to 4 p.m. The office is closed on weekends.
  • Washington Dulles International Airport: Monday through Thursday, 10 a.m. to 4 p.m. The office is closed on weekends.

CBP is introducing new safety measures to promote social distancing and to protect the health and safety of our employees and trusted traveler members as our enrollment centers reopen.

CBP personnel at these enrollment centers are required to wear agency-approved masks and gloves when interacting with the public, and all visitors to our enrollment centers are required to wear face coverings consistent with CDC recommendations and state and local mandates.

In addition to the new face covering requirements, applicants and visitors at enrollment centers may observe staggered or reduced appointment availability; the elimination of sign-in sheets and certain other touch points; reduced seating in waiting areas; plexiglass barriers at service counters where feasible; and other measures that promote social distancing.

CBP developed these reopening plans in consultation with agency health and safety experts and in compliance with federal and state coronavirus guidelines.

“We are pleased to announce the resumption of enrollment center interviews for Customs and Border Protection’s trusted traveler membership renewals and for applicants who are conditionally approved for trusted traveler membership,” said Casey Durst, CBP’s Director of Field Operations in Baltimore. “We can appreciate our member’s frustration with scheduling appointments during these difficult times and we thank them for their continued patience.”

CBP’s Enrollment on Arrival remains the best option for conditionally approved Global Entry applicants to complete the enrollment process without pre-scheduling an interview.

CBP suspended operations at Trusted Traveler Programs enrollment centers on March 19 to minimize the risk of exposing travelers and CBP personnel to the novel coronavirus. Enrollment on Arrival has remained operational during this period.

Trusted Traveler Programs support CBP’s mission of securing U.S. borders while facilitating lawful travel and trade. These innovative programs allow more than nine million pre-approved, low-risk travelers to bypass traditional CBP inspection lines and receive expedited processing when entering the United States.

CBP's border security mission is led at ports of entry by CBP officers from the Office of Field Operations.  Please visit CBP Ports of Entry to learn more about how CBP’s Office of Field Operations secures our nation’s borders. Learn more about CBP at

Follow the Director of CBP’s Baltimore Field Office on Twitter at @DFOBaltimore and on Instagram at @dfobaltimore for breaking news, current events, human interest stories and photos.

Last modified: 
September 4, 2020