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What is the formal complaint process?

What is the formal complaint process?

Upon receipt of the NORTF, a decision will be made to either dismiss or investigate the claim. If insufficient information is included in the formal complaint in order to determine what action to take on the allegations, the Complainant will be contacted and additional information will be requested. The Complainant has a duty to respond to requests for addition information made by the PDO. Failure to respond in the specified time limits may result in dismissal of the formal complaint.