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What do I do if I have a complaint?

What do I do if I have a complaint?

You may initiate an informal EEO complaint by sending an email to: cbpeeocomplaintfiling@dhs.gov, with a brief statement on why you believe that you have been subjected to unlawful discrimination.  Your email should also include your telephone number and address.

You may also initiate an informal EEO complaint by calling (1-877) MY-EEO-HELP (1-877-693-3643), or by contacting your servicing DCR Officer.

To preserve the right to file a formal EEO complaint, individuals who believe they have been subjected to unlawful discrimination must seek informal EEO counseling within 45 calendar days of the alleged discriminatory act.  The allegation will be assigned to a PDO staff member to conduct informal EEO counseling.  At the initial interview, the EEO counselor will explain the EEO complaint process and the option to participate in mediation.