If the kiosk receipt has an "X" printed on it, you must report to a CBP officer at the nearest staffed CBP passport control booth. You do not have to get back in line. The CBP officer at the passport control booth will review your documents, determine the reason for the "X" and either release you from there or refer you to "secondary" for additional processing.
The "X" can mean many different things: random inspection; your fingerprints may not have matched; or other issues.
You must have the "X" cleared before proceeding to the exit control point or you will be directed back to passport control for processing. The kiosk receipt shows the CBP officer that you have successfully used the kiosk.
If the kiosk receipt has an "O" printed on it, you have declared something. You must collect your luggage and proceed to the exit point to meet with an officer to discuss the declaration.
The head of the line privilege is only available at U.S. airports that have Global Entry kiosks. The head-of-the-line privilege is reserved for program members if the kiosks are out of service, if a member gets referred to a CBP officer, and at the exit points.
U.S. lawful permanent residents must use their I-551 permanent resident card at the Global Entry kiosk.
Yes. You must declare all agricultural products that you bring into the U.S. Failure to declare agricultural products can result in up to $10,000 in fines and penalties. For additional information, click here.
No. Global Entry members can choose not to use the kiosk and can be processed by CBP officers.
No, only Global Entry members can use the Global Entry kiosk.
After you have submitted your application and scheduled an interview at a Global Entry Enrollment Center, contact the Global Entry Enrollment Center where your interview is scheduled to request a reasonable modification or auxiliary aid or service to complete the Global Entry application process. Requests for a modification, aid, or service should be made as soon as possible and prior to the date of an interview to allow sufficient time for making the appropriate arrangements at the interview location.