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ACE Secure Data Portal PGA Account Application

Document Posting Date: 
November 7, 2018

Note to Trade Users: This page is for U.S. Government Employees that belong to a Partner Government Agency (PGA) to sign up for ACE. If you are a member of the public and need access to the ACE Portal as a Trade user, please visit our Trade user application page.

 

To setup an ACE Portal Account for a Partner Government Agency (PGA) user, please fill out and sign all forms (copies can be found on the right hand side of this page), which include:

  1. ACE PGA User Application Form for ACE Portal Access
  2. CBP Form 7300-Information System Security Administration Non-CBP User Certification
  3. DHS Non-Disclosure Agreement
  4. DHS 4300 A Rules of Behavior for Partner Government Agency Users

Submitting Forms
Email the completed, initialed, and signed forms to the ITDS PORTAL ACCESS inbox at ITDSPORTALACCESS@cbp.dhs.gov with subject line “Requesting ACE Portal Account.”

Packages that do not have all four forms filled out will be returned to the sender for completion, which will delay the approval and provisioning process.  


Account Activation
Once assigned an ACE Portal account, users must login at least once every 45 days in order to maintain access.  If no login has occurred after 45 days, the account will be de-activated.  To reactivate the account, the PGA Point of Contact (POC) must submit a request, accompanied by the ACE PGA User Application Form for ACE Portal Access, to the ITDS PORTAL ACCESS inbox at ITDSPORTALACCESS@cbp.dhs.gov.


Account Changes or Updates
If changes to an ACE portal account are required, the user must submit an updated ACE PGA User Application Form for ACE Portal Access to the ITDS PORTAL ACCESS inbox at ITDSPORTALACCESS@cbp.dhs.gov with the subject line “Requesting ACE Portal Access Account Change.”  Please indicate on the form the change(s) requested (e.g., name change, role change, reactivation, deactivation, etc.)


Password Reset

Password resets do not require an ACE PGA User Application Form for ACE Portal Access or an agency POC request.  ACE Portal users can reset their password directly by accessing the ‘Forgot Your Password’ link on the ACE Portal login screen or by calling the CBP Technology Support Center at 1-866-530-4172.  Please note that the CBP Technology Support Center cannot reactivate ACE Portal Accounts.


Questions

Please direct questions to your Agency POC or the PGA National Systems Control Officer (PGA SCO) by emailing ITDSPORTALACCESS@cbp.dhs.gov.

Last modified: 
November 13, 2018