Official website of the Department of Homeland Security
New York/Newark, New Jersey - 4601
NJ Turnpike
Exit at 14 (Newark Int'l Airport), follow sign Rt. 21/22. Take Rt. 21, it becomes McCarter Highway. The building will be on the corner of McCarter Highway and Raymond Boulevard. By train, we are conveniently located 2 blocks from Newark Penn Station.
Special Instructions
For overflight approval to fly directly into Newark Airport only, call (973) 297-6502
Contact Information
Management POCs can be reached by calling numbers listed below and requesting the Duty Supervisor. Seaport Operations Division: Problem Resolution: DAU- Raymond Blvd: (973) 368-6990 AT-CET; Outbound; Commercial: (201) 443-0100 Agriculture: (201) 443-0270 AT-CET: ATU; Outbound (excluding cars): (201) 443-0300 Commercial: Car Desk; Private Vessel Reporting; Commercial Vessel E&Cs: (201) 443-0500 FAX: (201) 443-0134 Agriculture: (201) 443-0585 FDA: (908) 851-7932 Air Operations Division: Newark Liberty International Airport: Watch Commander: (973) 565-8000 ext 1000 Enforcement Holds: (973) 565-8000 ext 6000 Compliance Holds: 973-624-6948 FAX: (973) 297-4862 Over-flights: (973) 297-6500 Global Entry: (973) 565-8135 Trade Operations Division: Entry: Problem Resolution (DAU) (973) 368-6990 Entry; Informals; NOI(Drawback); Personal Goods; Carnets
Special Instructions
Due to the volume of inquires concerning both Import and Export Marine Cargo; all inquires must be initiated with an email to: CBP.NY-NWKPROBRES@dhs.gov Please refer to Consolidation of Problem Resolution Emails Pipeline, 11-003-NWK, for specific instructions. All messages will be vetted and reconciled based on a first-in/first-out premise. Issues that cannot be immediate resolved will be forwarded to the appropriate CBP Unit. You should receive a response within 24 hours (excluding weekends & Federal Holidays). All inquires are addressed on a first-in/first-out premises. If your initial message has not been addressed within the 24 hr period please call Problem Resolution Unit at that point. When calling please have available: the time, date and subject related to your original email submission.
Special Instructions
Outbound Maritime Cargo Inquiries: CBP.NY-NWKPROBRES@dhs.gov Please consult the “Consolidation of Problem Resolution Emails” pipeline for FAQ’s and formatting issues. Due to volume the Outbound Sea Cargo Website should be utilized first before calling the points of contact. You should receive a response within 24 hours (excluding weekends & Federal Holidays). All inquires are addressed on a first-in/first-out premises. If your initial message has not been addressed within the 24 hr period please call the POC’s at that point. When calling please have available: the time, date and subject related to your original email submission. Name: Outbound Sea Cargo SCBPO Allan Filipe Phone: (201) 443-0349 Fax: (201) 443-0330 Name: Outbound Sea Cargo DCO Anthony Maresca Phone: (201) 443-0520 Fax: (201) 443-0330 Name: Notice of Intent (Drawback) – SIS Santos Perez Phone: (973) 368-6990 Fax: (973) 368-6991 Name: NLIA Enforcement Holds – SCBPO Anthony Ciringione Phone: (973) 565-8000 x6000 Fax: (973) 297-6599 Name: NLIA Compliance Holds – SCBPO Santiago Villa Phone: (973) 624-6948 Fax: (973) 297-4862
Contact Information
Outbound Cargo Contacts Name: Car Desk – SCBPO Orlando Sarabia Phone: (201) 443-0500 Fax: (201) 443-0134 Name: FDA – SCBPO Stephen Long Phone: (201) 443-0500 Fax: (201) 443-0134
Import Specialist Teams
Phone: (973) 368-6700
Fax: (973) 368-6105
Fines Penalties & Forfeitures
Phone: (973) 368-6960
Fax: (973) 368-6082
New York Documentation Submission Site
Phone: (212) 344-2295
Fax: (212) 344-3753
Operational Hours: 8:00 AM-4:30 PM (Eastern)
Weekdays (Monday-Friday)
