30 Percent or More Disabled

Announcement Close Date: June 12, 2023
Salary: $78,500 Base Pay Scale
Location(s): Washington, D.C. 

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Trade (OT) open to Military Veterans with preference along with transitioning service-members within four months of separating who possess or anticipate a 30% or more Disabled Veteran, VRA, and/or Schedule A hiring authority eligibility. The Staff Assistant serves as the principal administrative point of contact and advisor for an executive director within OT and is directly involved in supporting OT' s legal staff with confidential matters including: performing a full range of administrative research, support, and analytical duties; a variety of liaison activities with other CBP offices and Staff assignments relate to OT's litigation mission and functions; assisting with civil and criminal judicial and administrative proceedings in coordination with other component offices within OT, Chief Counsel's Office, and DHS; accessing and protecting privileged and sensitive information and materials; reviewing reports containing sensitive and confidential law enforcement information and materials; assisting senior leadership on sensitive management decisions on travel data, personnel, budget, and labor and employee relations issues and concerns; and researching and processing self-inspection.

When applying, email subject line should specify: CBP - Office of Trade - Staff Assistant - GS11 - Washington, D.C. (Preference Claimed, i.e. 30% or More Disabled Veteran and/or Schedule A).

Major Duties and Responsibilities

• Respond to administrative and programmatic problems brought to the attention of the manager. Relieve the manager of unnecessary interruptions and demands on his/her time by handling matters of an administrative or general nature or referring particularly technical matters to the appropriate individual(s).

• Develop, revise, and analyze internal administrative policies, procedures, and management processes of the office through independent reviews, coordination with internal and external components, preparation of staff reports, and extensive research and analysis.

• Participate in staff conferences conducted for managers or executives in attendance.

• Maintain information regarding issues and problems under the jurisdiction of the manager. Responsible for ensuring that issues or problems are addressed by subordinate office and expedites such actions, as necessary.

• Compose responses to general correspondence or inquiries addressed to the manager. Perform extensive administrative research, coordinates with affected program offices in developing such responses, and sign them as a representative for the manager, when appropriate.

• Arrange for the preparation of briefing materials, talking points, and executive summaries to be viewed by the manager. Review and analyze presented materials or works with the presenter to develop materials that meet standard for clarity and conciseness, while considering current management and political trends.

• Work closely with members of the manager's staff and with others outside the office to track projects and to ensure implementation dates are met.

• Maintain overall control of the manager's schedules. Independently determine matters that he/she should handle personally and which ones to refer to other program offices.

• Exercise good judgment in scheduling interviews, meetings, and conferences to be attended by the manager.

• Provide budgetary guidance and assistance to subordinate organizations by answering questions on financial and organizational procedures.

• Develop and provide administrative training and resource materials, operating manuals, standard operating procedures (SOPs), etc. to the OT staff and maintains contact with executive assistants in other federal, state, and local agencies.

• Provide technical supervision to lower grade staff assistants and other support personnel assigned to the manager's office.

Announcement Close Date: June 19, 2023
Salary: $52,000 Base Pay Scale
Location(s): Chicago, Ill. 

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations (OFO) open to Military Veterans with preference along with transitioning service-members within four months of separating who possess or anticipate a 30% or more Disabled Veteran, VRA, and/or Schedule A hiring authority eligibility.

This position is not eligible for telework or remote work.

When applying, email subject line should specify: CBP - Office of Field Operations - Mission Support Assistant - GS7 - Chicago (Preference Claimed, i.e. 30% or More Disabled Veteran and/or Schedule A).

Major Duties and Responsibilities

• Assist in preparing press releases and in planning for public affairs campaigns, e.g., arranges for meeting space and drafts handouts.
• Coordinate, develop, and disseminate information material to various target audiences using all types of available media including radio, television, workshops, and seminars, using printed material, posters, etc.
• Draft and develop information material to employees to inform and maintain awareness of agency plans and programs.
• Track budget transactions such as obligations, expenditures, transfers and reimbursements in order to ascertain the status of funds.
• Coordinate administrative requirements for reprogramming and transferring funds between accounts and offices serviced.
• Assist in preparing budget requests by compiling data and by preparing justification statements based on information provided by senior Mission Support Specialist.
• Assure all conditions, e.g., receipt of all items ordered, have been met for paying vouchers and invoices.
• Prepare a variety of recurring and ad hoc budget and accounting reports based on established practice.
• Maintain contact with the Office of Finance and other national office elements in order to resolve routine problems and determine their causes.
• Coordinate and monitor the organization’s property management and space utilization programs.
• Lead the annual physical inventory of non-expendable property and equipment, reconciles discrepancies, and maintains documentation.
• Assist managers with planning and implementation of physical moves, e.g., develop floor plans and accommodate special equipment requirements.
• Coordinate telephone service requirements with users, security and the telephone company. Review telephone billings to prevent overcharging and misuse of phone service.
• Procure routine equipment and services using the bankcard. Assist with routine procurement by preparing purchase orders and supporting documents, as required. Research potential suppliers and works with appropriate staff to procure needed goods. Assist with setting up blanket purchase agreements covering service, repairs, rentals and maintenance.
• Act as a liaison between the organization and the CBP Hiring Center and Processing Center. 
• Provide assistance to senior Mission Support Specialist with various workforce management procedures.
• Enter personnel actions in appropriate automated systems, assuring that they are appropriate and complete. Resolve discrepancies with the appropriate party.
• Assist with monitoring performance management compliance and developing individual training plans as required. Research training opportunities to fit specific needs and assists in arranging in-house training sessions.
• Maintain the organization’s personnel files and records.
• Compile various recurring and ad hoc reports.
• Maintain current vacancy and onboard data and table of organization.
• Advise management of payroll changes and works to resolve payroll problems with the national payroll staff.
• Establish, maintain, and monitor a variety of records and statistical data regarding the administrative services provided. 
• Participate in preparing workload and productivity reports, gather and compile data to be used in evaluating areas for process improvement; enter data into database programs; evaluate data for patterns or trends; and generate various management reports.
• Draft local procedures for the organization.
• Assist users in the organization with software, hardware, and automation problems.
• Use various software packages, such as word processing, spreadsheets, databases, desktop publishing, etc., to produce, store, and retrieve a variety of information and presentations.
• Automate administrative reports by considering the information, its uses, and form (e.g., a new format that presents budget obligations, training, travel, and staffing information to assist managers in making planning and budget decisions.)
• Provide general clerical support to the organization in all areas of mission support as needed.

Announcement Close Date: June 19, 2023
Salary: $94,000 Base Pay Scale
Location(s): Washington, D.C.

The Budget Analyst position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Human Resources and is open to Military Veterans with preference along with transitioning service-members within four months of separating who possess or anticipate a 30% or more Disabled Veteran, VRA, and/or Schedule A hiring authority eligibility. This position acts as a business analyst on Human Resources Information Systems responsible for developing and maintaining application software to support the information needs of human resources.

This position is not eligible for telework or remote work.

When applying, email subject line should specify: CBP - Human Resources - Budget Analyst - GS12/13 - Washington, D.C. (Preference Claimed, i.e. 30% or More Disabled Veteran and/or Schedule A).

Qualifications Required

• Mastery knowledge of, and skill in, HR principles, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating projects, which includes using project planning software.
• Expert knowledge of the principles and methods of business case analysis, including return on investment analysis.
• Knowledge of Federal, DHS, and CBP IT laws, regulations, standards, policies, and practices to provide accurate and timely products and service to managers and customers on assignments.
• Mastery of software design concepts and methods in order to engage in software analysis, and design and implementation for new applications, and ensure customer involvement throughout the software development process.
• Expert knowledge of, and experience in using iterative development methods and workflows for Requirements, Analysis & Design, Implementation, Testing, and Deployment in order to develop new applications, or extensively modify existing applications.
• Knowledge of, and skill in applying new IT developments, applications, and emerging technologies to business processes in order to resolve critical issues affecting the business operation.
• Expertise in the interrelationships of multiple IT disciplines, systems development principles, and approaches, information systems security principles and concepts, applications software design concepts and methods in order to ensure that software development initiatives are thoroughly integrated.
• Knowledge of, and skill in, investigating, evaluating, and selecting, tools and methods for improving productivity and software quality throughout the life cycle.
• Skill in determining customer requirements and integrating multiple requirements with available resources.
• Mastery of oral and written communication, and the ability to present clear and concise briefings to senior management on complex functional and technical issues.

Major Duties and Responsibilities

As a business analyst within Planning, Program Analysis, and Evaluation Directorate, the business analyst provides guidance to colleagues and management officials in its efforts to stand up and maintain automated business process management capabilities within CBP and works in the following areas:

• Ensure that each project is supported by a solid set of management plans such as: Overall Business Plan, Systems Design and Development, Testing Plan, and Implementation Plan.
• Analyze staffing, hiring, pre-employment, employment, and other processes as they relate to HR with recommendations to streamline processes and establish more effective relations with the respective organizations.
• Establish a framework for ensuring that customer needs and objectives are clearly understood within HR, that customers receive regular feedback on the services they receive, and that HR has an effective means for assessing the customer service.
• Assist users in identifying, defining, describing and documenting the features, functions, and attributes of the fundamental HR processes that constitute the business operation.
• Devise workflows, based upon the requirements, that improve and control critical human and system-based HR processes.
• Identify connectivity points, data flows, data interchange specifications between systems;
• Write test plans which specify how the project testing will be conducted and providing a high-level description of the tests to be performed.
• Perform function-by-function, element-by-element data reviews and analyses of the HR processes, operating procedures and systems to recommend more efficient processes and follow through with implementing the decisions.
• Activate and deploy to all operational sites, new systems and changes to existing systems, monitors and manages systems performance, ensure continuity of operations, and periodically conduct reviews to ensure that the system(s) continue to meet user needs and accreditation requirements.
• Lead developers in analyzing strategic plans for systems' development, enhancement, maintenance, and future development of human resources information systems. Lead and/or functions as a policy expert on an HR process reengineering team, requirement analysis, implementation, or conversion team.

Announcement Close Date: June 19, 2023
Salary: $94,000 Base Pay Scale
Location(s): Washington, D.C.

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Human Resources and is open to Military Veterans with preference along with transitioning service-members within four months of separating who possess or anticipate a 30% or more Disabled Veteran, VRA, and/or Schedule A hiring authority eligibility. The Automation Developer manages a wide range of responsibilities that include transformation initiatives across the HRM enterprise, to include technology acquisition and implementation, process automation, and change management initiatives. Specifically, the Automation Developer serves on a team that develops solutions using Robotic Process Automation (RPA) for use across HRM in a wide variety of processes.

This position is not eligible for telework or remote work.

When applying, email subject line should specify: CBP - Human Resources - Budget Analyst - GS12/13 - Washington, D.C. (Preference Claimed, i.e. 30% or More Disabled Veteran and/or Schedule A).

Qualifications Required

• Expert knowledge of HR principles and concepts with the ability to implement HR policies through the use of human resources information system(s) and an applications software development team.
• Expert knowledge and extensive experience using RPA software (e.g., UiPath, Microsoft Power Automate) to automate a wide variety of manual and repetitive tasks such as email communications, complex calculations, and data downloads.
• Mastery in designing, developing, and supporting business processes and leveraging software development tools and products such as Salesforce, Microsoft Dynamics 365, ServiceNow, Oracle CRM, and Pega.
• Mastery of developing and consuming web-services (REST and SOAP) and other applications programming interfaces (APIs) leveraging tools such as Informatica and/or Mulesoft.
• Knowledge of Service Oriented Architecture design and implementation and relational database design and management within the framework of Human Resources Information Systems.
• Ability to gather user requirements and turn them into system specifications/requirements for coding.
• Mastery knowledge of information systems programs and programming language such as Visual Studio, .NET, C#, Java, and Apex.
• Advanced knowledge of the Software Development Life Cycle (SDLC), such as requirements gathering, design, development, testing and implementation and the ability to align this process with human resources management principles.
• Advanced ability in communicating complex technical concepts in a simple manner, written or orally.
• Ability to analyze logically and creatively to identify issues, draw valid conclusions, develop effective solutions, and/or make recommendations to business situations.
• Highly developed interpersonal and administrative skills, to organize and coordinate systematic and professional efforts in meeting agency user needs and requirements pertaining to HR automated systems support.
• Understanding of IT security concepts, standards, and methods.
• Understanding of the interrelationships of multiple IT disciplines. Ability to provide expert advice and guidance on a wide range and variety of complex application software designs related to Human Resources Management.

Major Duties and Responsibilities

Serves as an expert who is responsible for developing and maintaining application software to support CBP’s Human Resources information needs. The Automation Developer provides authoritative guidance to subordinate and/or high-ranking management officials in its efforts to stand up and maintain automated HR process management capabilities within CBP and working in the following areas:

• Coordinate with peers in developing and analyzing strategic plans for systems' development, enhancement, maintenance and future development of human resources information systems. Lead and/or function as a policy expert on a business process reengineering team, requirement analysis, implementation, process automation, or conversion team.
• Ensure that each project is supported by a solid set of management plans such as: Overall Business Plan, Systems Design and Development, Testing Plan, and Implementation Plan.
• Analyze staffing, hiring, pre-employment, employment and other processes as they relate to HR with recommendations to develop streamline processes and establish more effective relations with partner organizations.
• Establish a framework for ensuring that customer needs and objectives are clearly understood within HR, that customers receive regular feedback on the services they receive, and that HR has effective means for assessing the customer service.
• Assist users in identifying, defining, describing and documenting the features, functions, and attributes of the fundamental business processes that constitute the business operation within regulatory allowances.
• Develop workflows, based upon the requirements definition, that improve and control critical human and system-based business processes.
• Perform function-by-function, element-by- element data reviews and analyses of the HR processes, operating procedures and systems to recommend more efficient processes and follow through with implementing the decisions. In particular, utilize RPA technology (e.g., UiPath, Microsoft Power Automate) to automate manual and repetitive tasks completed by HR professional staff.
• Activate and roll out to all operational sites new systems and changes to existing systems, monitor and manage systems performance, ensure continuity of operations, and periodically conduct reviews to ensure that the system continues to meet user needs and operational authority requirements.
• Develop and/or modify business processes, based on system specifications/requirements, using software development tools like MetaStorm, Salesforce, Microsoft Dynamics 365, ServiceNow, Oracle CRM, and Pega.