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Program Manager

Job Category: General Administrative, Clerical, and Office Services Group
Job Series: 0340 (OPM Classification & Qualifications)


Types / Parentheticals

  • Program Manager
  • Program Manager (Acquisition)
  • Program Manager (Compliance Support Specialist)
  • Program Manager (AMOC)
  • Program Manager (TARS)
  • Program Manager (Acquisition Policy and Oversight)
  • Program Manager (Drug Free Workplace)
  • Program Manager (CBP PSA Coordinator)
  • Supervisory Program Manager
  • Chief of Staff
  • Deputy Chief of Staff
  • Assistant Port Director
  • Assistant Director
  • Director
  • Deputy Director



This job series covers positions responsible for the duties of which are to manage or direct, or to assist in a line capacity in managing or directing, one or more programs, including appropriate supporting service organizations, when the paramount qualification requirement of the positions is management and executive knowledge and ability and when the positions do not require competence in a specialized subject-matter or functional area.   


Duties at CBP

Work within this job series requires a Program Manager to perform a variety of duties that involve knowledge in a variety of agency-wide law enforcement programs:

  • Managing one or more agency programs and determining the goals and objectives of those programs;
  • Developing measures that evaluate performance, making recommendations for program improvement, managing resources, and assuring implementation by subordinate organizations and operating units;
  • Identifying and resolving issues where no policy exists and taking innovative actions to address new needs and/or issues;
  • Managing programs with a significant impact on a substantial part of the agency and facilitating the agency’s accomplishment of its primary mission or programs administered nationwide;
  • Providing leadership and directing various components of the program and overseeing the production of a wide variety of communications programs and services;
  • Developing and establishing managerial and administrative objectives, developing long range plans and identifying required resources in order to promote an efficient, economical and progressive organization;
  • Directing business process improvement efforts throughout the division, including process development, workload and workflow analysis, quality review and evaluating performance against standards; and
  • Developing policies, directives, standard operating procedures and processes.



  • Various


Application Process

View the Professional Staff Application Process page for more details.

Last modified: 
August 14, 2018