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Office of Information Technology

CBP is hiring!  We are looking for everyday heroes to contribute to CBP’s mission.  As part of our carefully selected, highly trained team, you’ll leverage state-of-the-art technology, innovative strategies and world-wide partnerships to protect our communities and defend our frontier.  Many of the positions will be available in various duty locations.

About the Office of Information Technology 

The Office of Information and Technology (OIT) manages CBP’s technology infrastructure and information and technology (I&T) operations in order to enable CBP mission readiness and improve the ability of all employees, including officers and agents in the field, to be proactive and responsive to new threats. OIT provides the design, development, programming, testing, implementation, training, and maintenance necessary to the functioning of CBP I&T systems. 

Information Technology 

Information Technology (IT) Specialist (Information Security)  

IT Specialists (Information Security) perform work that involves ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. Specific duties and responsibilities include, but are not limited to, reviewing proposed new systems, networks, and software designs for potential security risks; identifying the need for changes based on new security technologies or threats; and developing long-range plans for IT security systems that anticipate, identify, evaluate, mitigate, and minimize risks associated with IT systems vulnerabilities. 

Information Technology (IT) Specialist (Policy and Planning)  

IT Specialists (Policy and Planning) develop, implement, and ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all IT programs. They perform a wide range of duties that can include strategic planning, capital planning and investment control, workforce planning, policy and standards development, resource management, knowledge management, architecture and infrastructure planning and management.

Information Technology (IT) Specialist (Applications Software)  

IT Specialists (Applications Software) translate technical specifications into programming specifications; develop, customize, or acquire applications software programs; and test, debug, and maintain software programs.  Specific duties include, but are not limited to, identifying and defining business or technical requirements applied to the design, development, implementation, management, and support of software systems, networks and data; evaluating proposals for the acquisition of software products; and evaluating 
the impact of technological changes on application software within the Department of Homeland Security.

Information Technology (IT) Specialist (Customer Support)  

IT Specialists (Customer Support) provide technical support to customers who need advice, assistance, and training in applying hardware and software systems.  Specific duties and responsibilities include, but are not limited to, diagnosing and resolving problems in response to customer reported incidents; installing, configuring, troubleshooting, and maintaining customer hardware and software; and researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.   

Information Technology (IT) Specialist (Network) 

IT Specialists (Network) test, install, configure, and maintain networks including hardware (servers, hubs, bridges, switches, and routers) and software that permit the sharing and transmission of information. Specific duties and responsibilities include, but are not limited to, planning, designing, developing, and integrating network systems consistent with existing or planned network infrastructures; conducting analysis of and recommending solutions to problems/issues involving the local computer network; and testing and optimizing the functionality of systems, networks, and data.  

Management and Program Analyst 

This series includes positions that primarily serve as analysts and advisors to management on the evaluation of the effectiveness of government programs and operations or the productivity and efficiency of the management of Federal agencies or both.  Positions in this series require knowledge of:  the substantive nature of agency programs and activities; agency missions, policies, and objectives; management principles and processes; and the analytical and evaluative methods and techniques for assessing program development or execution and improving organizational effectiveness and efficiency.  Some positions also require an understanding of basic budgetary and financial management principles and techniques as they relate to long range planning of programs and objectives.  The work requires skill in: application of fact-finding and investigative techniques; oral and written communications; and development of presentations and reports.

Program Manager 

This series covers all classes of positions the duties of which are to manage or direct, or to assist in a line capacity in managing or directing, one or more programs, including appropriate supporting service organizations, when the paramount qualification requirement of the positions is management and executive knowledge and ability and when the positions do not require competence in a specialized subject-matter or functional area

Special Hiring Authorities

Direct Hire Authority (DHA)

Non-Competitive Eligibility

  • Veterans Recruitment Authority (VRA) & 30% or more Disabled Veteran Authority - DD214 (Member 4 copy) and civil service preference letter (if applicable)
  • Military Spouse Appointing Authority- Resume and documentation verifying the marriage, i.e. marriage certificate and include one of the  following: • Permanent Change of Station (PCS) Orders (for military spouses of active duty service members) • DD-214, Certificate of Release or Discharge from Active Duty (for military spouses of disabled separated or retired veterans and widows or widowers who are not remarried, of military service members who were killed on active duty) • DD-1300, Report of Casualty (for military spouses who are widows and widowers, and are not remarried, of military service members who were killed on active duty)
  • Schedule A (Disability) Appointment-Resume and Schedule A letter from a licensed medical practitioner or from a vocational rehabilitation professional
  • Peace Corps and AmeriCorps VISTA - Civil Service preference letter and Resume
  • Reinstatement Eligible or Lateral Transfer – Resume and SF-50
Last modified: 
May 18, 2020