Pre-Employment Mental Health Screening FAQs
Individuals in U.S. Customs and Border Protection (CBP) Frontline positions must be medically and physically capable of performing the essential job functions and duties of their respective positions safely and efficiently without aggravating existing health problems or endangering the health and safety of the individual, others, or national security.
After tentative selection, candidates must undergo a pre-employment medical examination and be found medically qualified to perform the position's full range of duties safely and efficiently. Any disease or condition that may potentially interfere with the safe and efficient performance of the job's duties or training may result in medical disqualification. No condition is automatically disqualifying; each determination is made on a case-by-case basis. The medical determination may involve a mental health screening and/or recommendations for additional information/testing. If medical information is recommended beyond that provided by the initial medical examination or mental health screening, it is provided at the expense of the candidate.
The mental health screening is a two-part evaluation, which will first consists of a multiple-choice questionnaire that can be administered from any location with web access. It takes approximately 40 minutes to complete and serves as a screening of psychological fitness. Specifically, the screening measures flexibility & adaptability, cultural sensitivity, judgement, ethics & integrity, and attitudes toward authority.
After completing the online assessment, a more comprehensive one-on-one evaluation with a psychologist will be conducted by telephone to further evaluate areas assessed in the online screening, but also evaluates intellectual functioning, problem-solving ability, work ethic, safety awareness, stress management, nonviolent predisposition, emotional stability, substance abuse, and sabotage potential.
After tentative selection, candidates must undergo a pre-employment medical examination. Information obtained from your pre-employment medical examination will be reviewed to determine if a mental health screening is required. Applicants who have had mental health history to include, but not limited to symptoms, treatment, diagnoses, or medication will be required to complete the mental health screening.
If you require the mental health screening, you will receive a notification by email from our contractor, Mission Critical Psychological Services, LLC, providing information on how to access the online mental health questionnaire. The email will also include two dates and times for which you can select from to complete your phone interview with a psychologist. You will be required to reply to the email providing your preferred date and time. Once you reply to the email, our contractor will provide you with the psychologist’s name and phone number. You MUST complete the online questionnaire before your scheduled phone interview with the psychologist.
After you complete your pre-employment medical examination, our Medical Officer will review your health history to determine if you require the mental health screening. In most cases, if you require the mental health screening, you will receive notification to complete your online questionnaire within 7 days after attending your pre-employment medical examination.
The first portion of your mental health screening is completed online and can be administered from any location with web-access. You will receive an email providing instructions on how to access the online questionnaire. After completing the online questionnaire, you will complete a one-on-one telephone interview with a psychologist on the date and time of your choosing. No travel to a specific location is required.
Is there a specific timeframe for me to complete the online questionnaire for my mental health screening once I receive the notification?
You will choose from two dates/times to complete your telephone interview with a psychologist. The online questionnaire must be completed before your scheduled phone interview.
What happens if I am not able to complete the online questionnaire for my mental health screening within the required timeframe?
If you fail to complete the online questionnaire prior to your scheduled telephone interview or you do not contact the psychologist on your selected date and time, your name will be referred back to the CBP Hiring Center.
What happens if I am not able to attend the telephone interview for my mental health screening as scheduled?
Reschedules are considered on a case-by-case basis; it is not a guarantee that you will be able to reschedule your appointment. You will need to make every effort to attend your appointment as scheduled. Failure to do so could result in your tentative offer of employment being withdrawn.
If you have questions regarding the online portion of your mental health questionnaire or the telephone interview, you may reply directly to the email you receive, or you may contact Comprehensive Health Services (CHSi) by phone at 866-493-0476.
No. CBP will provide and pay for the pre-employment mental health screening.
Should I disclose my mental health history (diagnosis, treatment, medications, etc.) even if it was in the past?
Yes. Failure to respond completely and honestly to the questions asked on your pre-employment medical examination and history report, and/or during your mental health screening may result in delay to your hiring process or disqualification from employment consideration.
Failure to respond completely and honestly to the questions asked during your mental health screening may result in a delay to your hiring process or disqualification from employment consideration. CBP will pay for the cost of your pre-employment medical examination and mental health screening. Any additional costs associated with obtaining any further documentation or medical evaluations from your physician in order to determine your medical qualification for the position will be at your own expense.
No condition is automatically disqualifying; each determination is made on a case-by-case basis.
Both the results of your pre-employment medical examination and your mental health screening (if required), will be reviewed to determine your medical qualification for the position. If no medical issues arise from your pre-employment examination and/or your mental health screening, you can expect to complete the medical qualification process in about 60 days. Once you complete the medical qualification process, you will receive confirmation by email. If you haven’t done so already, you can also monitor your application status by downloading the CBP Jobs app.
No. The Psychologist will not discuss the results of your case, but will forward the results to the CBP Hiring Center. If you are found medically disqualified based on the results of your pre-employment mental health screening, you will be notified of the decision by email.
Applicants that do not meet the medical qualifications for the position will receive notification of the decision by email along with information regarding your opportunity to request a waiver of the medical requirements. If you do not wish to request a waiver of the medical requirements, but would like the opportunity to provide additional and/or new medical information, you are welcome to reapply for the position.
If you have questions regarding the results of your mental health screening, please contact the CBP Hiring Center's Medical Qualification team by e-mail at CBPHiringmedreview@cbp.dhs.gov. Please do not contact the Comprehensive Health Services (CHSi) or the Psychologist that conducted your mental health screening as they are unable to assist with you or provide any information regarding the medical qualification determination.
Decisions are based on safe and efficient job performance. There are three reasons why an applicant may not be medically qualified for the position due to mental health: current/active symptoms, a high risk of recurrence of symptoms, or lack of a documented period of stability.
No. Medical determinations are not based on history of a condition. There are three reasons why an applicant may not be medically qualified for the position due to mental health: current/active symptoms, a high risk of recurrence of symptoms, or lack of a documented period of stability.
I was found not medically qualified because I haven’t shown a documented period of stability. What length of time does show a documented period of stability and when can I reapply?
“Stability” varies for each person and depends on the severity of symptoms, type of treatment, and response to treatment. Applicants can reapply at any point and with each new tentative selection, applicants are given a new opportunity to complete the medical process; however, it may still be possible that stability has not yet been established
Yes. After you have received a tentative job offer from CBP, the ADA does not prohibit the agency from requiring you to provide medical information in order to determine the nature of any medical conditions that could affect the safe and efficient performance of job duties. Your job offer from CBP may be conditioned on the results of a medical evaluation. See EEOC Enforcement Guidance: Pre-employment Disability Related Questions and Medical Examinations (The Post-Offer Stage) at https://www.eeoc.gov/policy/docs/preemp.html.