Global Entry Enrollment on the Hill

Frequently Asked Questions

How will participants be prioritized?

• Members of Congress are the primary audience for this event. Members and their immediate family will therefore have top priority (immediate family being current household members such as spouse and live-in children). Invitation and RSVP instructions will not be provided to staff until Members have a few days to apply and schedule interviews first.
• This event is also open to all personal office and committee staff, as well as non-partisan support staff.
• Unfortunately, CBP will not be able to accept Enrollment on the Hill RSVPs for family members of staff.
• There may be more applicants than available interviews, but we will work with each RSVP to ensure arrangements are made for them to complete their enrollment. However, this may require interviewing at our DC Enrollment Center in the Ronald Reagan Building outside the dates of this event.

Where can I find my PASSID?

• The PASSID is a 9-digit number located in the top right-hand corner of your TTP Dashboard by your name. If, after completing your application, you were not provided a PASSID, please state so in your RSVP. It typically begins with 15 or 16 for first-time applicants and 98 or 99 for renewing applicants.
• The PASSID should not be confused with your application ID - this is a separate 9-digit number, beginning with 13xxxxxxx. We will require both numbers to process your RSVP. The application ID can be located near the center of your TTP Dashboard homepage where your application says it is Pending Review/Conditionally Approved.
• New applicants only: If you submitted your application and submitted your payment but have not received a PASSID, it is likely because you paid using a debit card, ACH, or electronic check. CBP must verify the funds with the banking institution before we can clear the payment, which can take up to a week to complete. For this reason, we strongly recommend use of a credit card when submitting your payment as credit payments process instantly.

Why can't I schedule an interview yet?

• Your application may not be conditionally approved. Only conditionally approved applicants can schedule the interview. We are coordinating with the Trusted Traveler Program office to expedite the review of all Enrollment on the Hill applications so please remain patient as we work through all the submissions.
• If you answered yes to any of the four questions on your application, there is a decent chance that your application might require additional levels of review. Please be truthful when filling out the application as failure to disclose any requested details can be grounds for denial/revocation.
• You may be attempting to schedule an interview using the TTP website's schedule tool without having signed in. The TTP website contains a scheduling tool that lets you check available appointments without needing to log in or without needing to first be conditionally approved; however, it will not let you actually schedule your appointment. To do that, you will need to log in to your TTP account at https://ttp.dhs.gov in order to claim and secure the actual appointment.

(Staff) Can I enroll my family?

• Unfortunately, CBP will not be able to accept Enrollment on the Hill RSVPs for family members of staff.
• If you are a Congressional Staff member looking to schedule interviews for your family, please provide two separate RSVP emails - one for you and one for your family. - that has all the same required information requested for your application. We will compile a list of staff family and will do our best to ensure interviews can be secured at our DC Enrollment Cener following the event.

Where do I schedule my interview?

• After you RSVP, you will receive a confirmation e-mail, instructions for participation in the event, and directions – with an access code – for scheduling an interview appointment at the Mobile Enrollment Event through the TTP online scheduling tool.
• Access codes will be distributed to applicants in the order in which we’ve received their RSVP, so to ensure timely receipt of the access code, please apply and RSVP early!
• Once you’ve received conditional approval, you should receive your access code within 24-48 hours, if not sooner.

What if there are no more interview appointments for the event?

• The code to access the Enrollment Center scheduling tool will be released to applicants as their RSVPs are received and processed, therefore those who RSVP earlier have a higher chance of securing an interview before they all fill up. Interview appointments will fill up very quickly - within a matter of hours - so do not delay when scheduling your interview. If you RSVP'd and cannot lock in an interview, you can come to the event and request to be added to our stand-by queue. This year, we will have one interviewing Officer conducting walk-ins exclusively each day, and all interviews on Friday will be done as walk-ins/first come, first serve. During prior events, our interviewing officers were able to process applicants more quickly than anticipated and were able to process stand-by and waitlisted applicants. Keep an eye out throughout each day as we will reach out to applicants without interview if/when we can get ahead of the appointment curve. If you are a stand-by or waitlisted applicant and are still unable to get interviewed, we will work with you to schedule an interview at our DC Enrollment Center in the Ronald Reagan Building.
• We strive to ensure that each and every applicant that receives conditional approval, whether they RSVP early, on-time, or late, will receive an interview one way or another.

What if I RSVP after the deadline?

• We will continue to process pending applications received after the RSVP deadline has passed; however, we cannot guarantee an interview while on the Hill, and you may need to visit our Enrollment Centers in the area. All applicants who did not receive an interview, whether on-time or late with their RSVP, will be contacted to help coordinate their interview. Additional instructions will be provided after the event concludes.
• Late RSVPed applicants with conditionally approved applications will not be outright turned away if stopping in for a walk-in interview; however, all other applicants who did RSVP on time will have priority – even those that arrive to the Event room after the late RSVP applicant.

How long until I can use my benefits and my card?

• Your membership benefits should be available within 24-48 hours following completion of the interview, provided your application is fully approved. If more than one week has passed and your account status is still conditionally approved, please let us know so we can review and fix it.
• Global Entry cards will be sent to the mailing address on file in 8 to 10 business days. They can not be sent to P.O. Boxes. Please note, the Global Entry card is NOT required to use Global Entry for air travel. The card is only used at LAND ports of entry.

I recently changed my name. Can I take care of that during the event?

• If your membership is currently ACTIVE, and all you need is a name change, feel free to stop in any time, as name changes do not require appointments. Please ensure you have with you your new updated passport, driver’s license, and marriage certificate/divorce paperwork.
• If you changed your name and your membership is EXPIRED, please submit a new application and proceed with the steps above. You will most likely require a renewal interview so please have prepared the documents listed in the previous bulletpoint.