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Mobile Passport Control Frequently Asked Questions

Q:

What is Mobile Passport Control?

A:

Mobile Passport Control (MPC) is an authorized U.S. Customs and Border Protection (CBP) smartphone or tablet app that expedites the entry process for U.S. citizens and Canadian visitors by providing an automated process through the CBP Primary Inspection area. The app enables travelers with a smartphone or tablet to submit their passport information and customs declaration form as well as upload a self-photo prior to CBP inspection. The app, which is part of a pilot program, is free to download and use. MPC is sponsored by the Airports Council International-North America.

 

Q:

When can I start using the app?

A:

Eligible travelers arriving at Hartsfield-Jackson Atlanta International Airport will be able to use the app beginning on Aug 13. MPC is expected to expand to more airports later this year and to Android smartphone users in the future.

 

Q:

What are the benefits of using Mobile Passport Control?

A:

Mobile Passport Control provides a more efficient and secure in-person inspection between the CBP officer and the traveler. Since the administrative tasks are performed by the traveler prior to the passport control inspection, MPC reduces passport control inspection time and overall wait times.

 

Q:

How does Mobile Passport Control work?

A:

Eligible travelers with a smartphone or tablet can download the Mobile Passport Control app from the Apple App Store. Travelers will be prompted to create a profile via the app with their passport information. The profile includes the traveler’s name, gender, date of birth, and country of citizenship. Upon landing in the United States, travelers will complete the “New Trip” section by selecting their arrival airport and airline, taking a self-photo, and answering a series of custom declaration questions. Once the traveler submits their customs declaration form through the app, the traveler will receive an electronic receipt with an Encrypted Quick Response (QR) code. This receipt will expire four hours after being issued. Travelers then bring their passport and mobile device with their digital bar-coded receipt to a CBP officer to finalize their inspection for entry into the United States.

 

Q:

Do I have to be connected to Wi-Fi or a cellular network to use Mobile Passport Control?

A:

Yes, travelers must have a Wi-Fi or cellular network connection to use the app to submit their customs declaration form and receive the QR code receipt. Travelers can use the app to complete their profile without being connected to Wi-Fi or a cellular network.

 

Q:

When will I be able to submit my information to CBP using Mobile Passport Control?

A:

Travelers will be able to submit their information upon landing in the United States.

 

Q:

Does Mobile Passport Control replace my U.S. passport?

A:

No, travelers must present a valid U.S. or Canadian passport to a CBP officer upon arrival.

 

Q:

Will I still have to go through the processing lines if I use Mobile Passport Control?

A:

Yes, travelers will still have to be processed by a CBP officer. Mobile Passport Control expedites the entry process and provides travelers with the option of using a specific processing lane.

 

Q:

Do travelers still have to fill out a customs declaration form?

A:

No, travelers will submit their customs declaration form electronically via their smartphone or tablet. If a traveler has already filled out a customs declaration form, it can be given to a CBP Officer for shredding.

 

Q:

Who can use Mobile Passport Control?

A:

U.S. citizens and Canadian visitors can use Mobile Passport Control. Travelers must have an Apple iPhone or other iOS device that can connect to the Internet or mobile network.

 

Q:

Are Lawful Permanent Residents able to use Mobile Passport Control?

A:

Not at this time, but CBP will announce expanded eligibility in the future.

 

Q:

Can families use Mobile Passport Control?

A:

Yes, up to three additional profiles can be created for family members. The app allows for families of four to submit a single customs declaration form.

 

Q:

When will the Mobile Passport Control app be made available to the traveling public?

A:

The Apple iPhone and iPad (i.e., iOS) versions of the Mobile Passport Control app is now available from Apple’s App Store.  The Google Android version will be available in fall 2014.

 

Q:

Is the Mobile Passport Control App secure?

A:

Yes, traveler’s passport information and answers to the customs declaration questions are submitted directly to CBP via secure encryption protocols. The information you enter on the app is securely transmitted to CBP which sends a response to the app generating the electronic receipt you show to the officer. The Mobile Passport Control app provides the option of storing your profile on your smartphone or tablet for future travel or deleting it after your trip.

 

Q:

Who developed the Mobile Passport App?

A:

Airports Council International-North America worked closely with U.S. Customs and Border Protection to design and implement a secure, fast, and traveler-friendly process for Mobile Passport Control.  The Mobile Passport Control app is sponsored by ACI-NA and developed by Airside Mobile, Inc.

 

Q:

What happens if my flight is diverted to a different airport?

A:

Travelers will not be able to use Mobile Passport Control if their flight is diverted to a U.S. airport that does not have Mobile Passport Control processing. Upon arrival at the diverted airport, travelers will follow standard processing procedures.

 

Q:

How will a traveler know if they have been referred for a secondary inspection?

A:

If a traveler has been referred for secondary inspection, they will be directed to the appropriate location by CBP Officers.

 

Q:

Is Mobile Passport Control the only authorized app for mobile passport processing?

A:

Yes, Mobile Passport is currently the only app authorized by U.S. Customs and Border Protection to submit your passport information and customs declaration form using your mobile device.

 

Q:

Does CBP plan to authorize additional mobile applications?

A:

Yes, CBP looks forward to working with other industry partners in the development of mobile apps.  In the coming months, CBP will be publishing requirements and business rules that will permit future collaboration.