US flag Official website of the Department of Homeland Security

Mobile Nav Button

 

Trusted Traveler Program Denials

To qualify for one of the U.S. Customs and Border Protection (CBP) Trusted Traveler Programs, all applicants must voluntarily undergo a thorough background check against criminal, law enforcement, customs, immigration, agriculture, and terrorist indices to include biometric fingerprint checks, and a personal interview with a CBP officer.

In the event you are denied or revoked from the SENTRI, NEXUS, FAST or Global Entry programs, you will be provided information in writing detailing the reason for this action.

Individuals who feel that their trusted traveler application was denied due to inaccurate or incomplete information may provide additional documentation to the CBP Trusted Traveler Ombudsman and request reconsideration. Additional information should be sent to the CBP Trusted Traveler Ombudsman at:

U.S. Customs and Border Protection

P.O. Box 946

Williston, VT 05495

Attention: CBP Ombudsman

Calls to the Enrollment Centers or correspondence to the Trusted Traveler Ombudsman should contain supporting information that can demonstrate the denial or revocation was based on inaccurate information. Having a criminal record or past violation of CBP laws/regulations/policies may render you ineligible for participation in the NEXUS, SENTRI, and Global Entry programs. These programs have strict criteria for participation. For further information on qualifications please see the Frequent Traveler Programs, or contact your nearest local Enrollment Center.