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ACE Frequently Asked Questions (FAQ)

Welcome to the ACE FAQ page. To see the answer to one of the questions listed below, click the plus sign next to that question.

If you don't see your question, feel free to contact one of the support resources below.

  • For questions related to EDI filing, call your client representative. If you do not have a client representative, call 571-468-5500
  • For portal account related issues, call or email the ACE Help Desk: 1-866-530-4172 or ACE.Support@cbp.dhs.gov
  • For any other questions, email askACE@cbp.dhs.gov

General

This section includes general questions about ACE.

+ Who is eligible to file in ACE? Brokers? Self-filers? Importers?

+ Will ACE be taking the place of ABI?

+ What date will entry summary recordkeeping retrieval into ACE by available to importers?

+ What are the recommended system requirements for ACE?

Exports

This section includes questions about ACE export manifest filing.

+ When can/must we file exports in ACE? When will AES go away?

+ Will ACE replace AESDirect?

+ For exports and PGA integration, is there any intent to replace paper export license processes (such as DSP-73) with electronic decrementation?

+ As of May 1, 2015, will I be required to file all of my export manifests through ACE?

Cargo Release

This section includes questions about filing entries in ACE.

+ When can I file my entry / Cargo Release in ACE?

+ With ACE cargo release there is no longer a paper 3461. How do I show proof of my release?

+ What is the date that CBP will have the cargo release/entry capabilities that will be mandatory on November 1, 2015 ready for use by the trade?

Cargo Release

This section includes questions about integration with CBP's Partner Government Agencies (PGAs).

+ Will all PGAs be in ACE by the time cargo release is mandatory?

+ When will FDA be using ACE? DOT? FCC?

+ Can I currently file any PGA data via ACE?

EDI Filing

This section includes questions about filing data in ACE via Electronic Data Interchange (EDI).

+ Does CBP provide a list of CBP approved EDI Software vendors?

+ Does CBP have technical information for interfacing with ACE available on CBP.gov?

+ Who do I contact if I have EDI ACE questions?

Entry Summary

This section includes questions about filing ACE entry summaries.

+ How can you file Post Entry Amendments (PEAs) in ACE?

+ Can entry summaries be filed via the ACE Portal?

+ When will Reconciliation be available in ACE?

Portal

This section includes questions about the ACE Secure Data Portal.

+ How do I reset my portal password?

+ Where can I get help/training?

+ How do I fill out the portal application?

+ How can I check the status of my ACE Portal application?

+ I have an ACE account. How do my employees access the portal?

+ What happens if my account access is disabled/dormant?

+ What happens if the Trade Account Owner leaves the company?

+ What can I currently do through the portal?

+ Can a broker respond to 28, 29, 4647 forms via the portal?

+ How do I manage multiple IOR numbers under one account?

+ Will ABI transmit directly to the ACE portal?

 

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