If you have questions, you may contact us at (202) 325-0150, Mon-Fri 8am-5pm EST. However, we can only provide you with the same information that you can obtain online.
The Freedom of Information Act (FOIA) is a federal statute. FOIA generally provides that any person has a right to request access to federal agency records. FOIA also establishes a presumption that records in the possession of agencies and departments of the Executive Branch of the U. S. government are accessible to the people, except to the extent the records are protected from disclosure by any of nine exemptions contained in the law or by one of three special law enforcement record exclusions.
A FOIA request is a written request received by a U.S. federal agency from any individual or entity requesting records including databases held or believed to be held by an agency. Letters, electronic, and faxes are all considered to be written requests.
ANYONE! U.S. citizens (and non-U.S. citizens), corporations, associations, public interest groups, private individuals, universities, and local, state or foreign governments can all submit FOIA requests.
"Records" means any CBP document, writing, photograph, sound or magnetic recording, drawing, computerized record (disks, database), electronic mail, CBP policies and decisions or anything in which information can be retrieved and/or copied.
There is no fee to file a FOIA request. FOIA established four fee categories that agencies use to determine if fees will be charged:
- Commercial requesters may be charged fees for searching for records, reviewing the records, and photocopying them;
- New media, educational or noncommercial scientific institutions are charged for photocopying, after the first 100 pages;
- All other requesters (requestors who do not fall into any of the other three categories) are charged for photocopying after 100 pages and for time spent searching for records in excess of two hours.
In the event that fees are incurred beyond what you are entitled to for free, please indicate a specific amount that you are willing to pay. If you do not indicate another amount in FOIAonline, please be advised that some agency regulations provide that making a FOIA request represents an agreement to pay fees up to $25.
You can submit a FOIA Request using the FOIAonline Request Form. Provide a clear and detailed description of the records being requested. This information will help expedite the search process. Please include dates, times, officer names if available, certificate numbers, type of document, entry numbers, etc. The more detail you can provide, the better chances you will receive the information you are looking for. Note: Travel Records only go back to 1982. FOIA does not require agencies to answer questions. Questions posed as FOIA requests will not be processed. If requesting information about yourself, please include as much information as possible to assist us in locating the record(s) you are seeking, to include your Date of Birth, Alien number (A number), your parents’ names, and any alias’ you may have used at the time of entry or apprehension. If you are an attorney or a third party requesting information on behalf of someone else (other than your own minor child) you must attach a written consent from the subject of record. It is recommended that you use the DHS Form G-28, or you may submit a written notarized consent.
Records must be described in reasonably sufficient detail to enable government employees who are familiar with the subject area to locate records without placing an unreasonable burden upon the agency. For this reason, §5.3(b) of the DHS regulations, 6 C.F.R. Part 5, require that you describe the records you are seeking with as much information as possible to ensure that our search can locate them with a reasonable amount of effort.
DHS regulations require, in the case of third party information requests, a statement from the individual verifying his or her identity and certifying that individual's agreement that records concerning him or her may be accessed, analyzed and released to a third party.
Under FOIA, you have the right to file an administrative appeal for a denial of records and no records response received from CBP. If you are not satisfied with the results of the release, you have a right to appeal our withholding determination. You may file an appeal using the FOIAonline Request Form. You may also send your appeal within 60 days of the date of your final response letter to: FOIA Appeals, Policy and Litigation Branch, U.S. Customs and Border Protection, 90 K Street, NE, Washington, D.C. 20229.