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What is my first step if I would like to request a reasonable accommodation?

CBP Employee: The first step is to make the request to your immediate supervisor, another management official in the chain of command, or a staff member assigned to PDO’s Diversity Programs. Your request will be assigned to a PDO staff member to facilitate the interactive process to determine whether you are a qualified individual with a disability, and if so, to determine a reasonable accommodation that will enable you to perform job functions or receive benefits and privileges of employment. To ensure that CBP maintains accurate records regarding requests for reasonable accommodation, you will be asked to provide written confirmation of the request by completing the "CBP Request for Reasonable Accommodation Form."


CBP Applicant: Requests for reasonable accommodation to participate in the application process must be submitted to the HRM staff member identified on the job opportunity announcement or the Office of Personnel Management (OPM) when OPM is the agency that is administering assessments to applicants. Requests for reasonable accommodation to participate in pre-employment polygraph examinations must be submitted to the Office of Internal Affairs, Credibility and Assessment Division, prior to the date of the exam.


CBP’s reasonable accommodation procedures may be accessed at CBP Directive No. 51713-007A - Reasonable Accommodation Procedures for Applicants and Employees with Disabilities.