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Additional Information and Points of Contact

In addition to the forms listed on the "On Your First Day" page, the following information should be reviewed within the FIRST MONTH of your starting date:

Pay and Leave Information

Code of Conduct

Employees follow the Code of Conduct and take pride in their mission to the public. In order to maintain the highest standards of integrity, it is important to understand the procedures and regulations on ethics, security, and conduct.

Following are the procedures and regulations which will enable you to perform your duties in a professional manner that brings honor and respect to both you and the United States of America.

A Brief Wrap on Ethics

  • Government-wide Standards of Ethical Conduct for Employees of the Executive Branch, 5 CFR 2635
  • Employee Responsibilities and Conduct, 5 CFR 735

Workers Compensation

As a Federal employee, you are entitled to compensation benefits for a disability due to personal injury or illness while in performance of your duties.

The Federal Employees' Compensation Act (FECA) is administered by the Office of Worker's Compensation Programs (OWCP), Department of Labor. OWCP is responsible for reviewing your injury claim, deciding if you are entitled to benefits, and paying any benefits.

For more information, contact your local Injury Compensation Coordinator (ICC).


Answering Your Questions

If you experience problems accessing information on the New Employee Orientation website, please contact Retirement and Benefits Advisory Services (RABAS) via email at

If you were hired for CBP and you have questions regarding personnel actions, payroll and benefits, contact the Office of Human Resources Management as follows:

Indianapolis Hiring Center (IHC)
(317) 715-3000

Mailing address:
Indianapolis Hiring Center
Human Resources Management
Customs and Border Protection
6650 Telecom Drive, Suite 100
Indianapolis, IN 46278