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Troubleshooting

Problems Using Internet Explorer with "Compatibility View" Enabled

Internet Explorer (IE) has a "Compatibility View," a feature that affects how some websites are displayed. If compatibility view is enabled for www.cbp.gov, it may cause some features to display incorrectly. So, we suggest that you remove www.cbp.gov from your list of sites that have compatibility view to ensure that the U.S. Customs and Border Protection website displays correctly. To do this, follow the steps below.

For IE 8:

  1. In Internet Explorer, open the Tools menu at the top and select Compatibility View Settings.
  2. Select www.cbp.gov under "Websites you've added to Compatibility View."
  3. Click Remove.

For IE 9:

  1. In Internet Explorer, press the Alt key to display the Menu bar, or press and hold the address bar and select Menu bar.
  2. Click Tools and select Compatibility View Settings.
  3. Select www.cbp.gov under "Websites you've added to Compatibility View."
  4. Click Remove.

For IE 10:

  1. In Internet Explorer, press the Alt key to display the Menu bar, or press and hold the address bar and select Menu bar.
  2. Click Tools and select Compatibility View Settings.
  3. Select www.cbp.gov under "Websites you've added to Compatibility View."
  4. Click Remove.

If the troubleshooting does not solve your problem, then please contact us. We’re here to help.

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