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CBP Professionalism Standards Manager Listing

PSMs are the primary point of contact to address concerns or comments about the inspections process of international travelers.

Port of Entry Name Phone Number
Atlanta Hartsfield - Jackson International Airport Michael Fowlkes (678) 399-4905
Washington - Dulles International Airport Douglas Callen (703) 661-7127
Philadelphia International Airport Emidio Dascanio (215) 594-4168
Boston Logan International Airport Lawrence Byrd (617) 568-1810 ext. 0
Chicago - O'Hare International Airport Sean Gillis (773) 894-2900
Detroit Metropolitan Airport Robert Steger (734) 941-6180 ext. 244
Dallas - Ft. Worth International Airport Kirk Gomes (972) 870-7531
Houston International Airport Phillip Grissom (281) 230-4739
Las Vegas International Airport Selma McKinney (702) 736-2253 ext. 2240
Los Angeles International Airport Bill Hicks (310) 665-4545
Miami International Airport James Prestridge (305) 874-4300
Fort Lauderdale - Hollywood International Airport John Ortiz (954) 634-1905
JFK International Airport Miguel Mercado (718) 553-1648
Newark International Airport Keith Wagner (973) 297-6504
Honolulu International Airport John Mitravich (808) 237-4601
San Francisco International Airport Vanessa Butler (415) 782-9418
San Juan International Airport Luz Delgado (787) 253-4511
Seattle - Tacoma International Airport Richard Hammond (206) 553-7960
Orlando International Airport Michael Lindway (407) 585-6400 x6403
Sanford International Airport Michael Lindway (407) 585-6400 x6403

Note: This list may be updated with the addition of PSMs

 

Professionalism Standards Manager

Port of Entry Name Phone Number

Dennis DeConcini - Nogales, AZ

Jonathan D. McElhaney

(520) 375-5807

Mariposa - Nogales, AZ

Jonathan D. McElhaney

(520) 375-5807

Morley Gate - Nogales, AZ

Jonathan D. McElhaney

(520) 375-5807

Mariposa Trade Port

Jonathan D. McElhaney

(520) 375-5807