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CBP Professionalism Service Manager Listing

PSMs are the primary point of contact to address concerns or comments about the inspections process of international travelers.

Port of Entry Name Phone Number
Atlanta Hartsfield - Jackson International Airport Michael Fowlkes (404) 765-5800
Washington - Dulles International Airport Douglas Callen (703) 661-7127
Philadelphia International Airport Michael Gulkis (215) 863-4206
Boston Logan International Airport Robert LaVita (617) 568-1810 ext. 0
Chicago - O'Hare International Airport Marcella Lyles (773) 894-2900 ext. 2872
Detroit Metropolitan Airport Robert Steger (734) 941-6180 ext. 244
Dallas - Ft. Worth International Airport Scott Wood (972) 973-9873
Houston International Airport Stephanie Torres (281) 230-4618
Las Vegas International Airport Selma McKinney (702) 736-2253 ext. 2240
Los Angeles International Airport Bill Hicks (310) 665-4545
Miami International Airport James Prestridge (305) 874-4300
Fort Lauderdale - Hollywood International Airport Richard Harris (954) 634-1905
JFK International Airport Miguel Mercado (718) 553-5470
Newark International Airport Keith Wagner (973) 565-8008
Honolulu International Airport John Mitravich (808) 237-4608
San Francisco International Airport Kelvin Alexander (510) 273-4336 ext. 161
San Juan International Airport Luz Delgado (787) 253-4521
Seattle - Tacoma International Airport Richard Hammond (206) 553-1398
Orlando International Airport Edgar Aponte (407) 825-4359
Sanford International Airport Michael Lindway (407) 322-6019

Note: This list may be updated with the addition of PSMs

 

Professionalism Standards Manager

Port of Entry Name Phone Number

Dennis DeConcini - Nogales, AZ

Jonathan D. McElhaney

(520) 375-5807

Mariposa - Nogales, AZ

Jonathan D. McElhaney

(520) 375-5807

Morley Gate - Nogales, AZ

Jonathan D. McElhaney

(520) 375-5807

Mariposa Trade Port

Jonathan D. McElhaney

(520) 375-5807